Have you specifically tried the RETENTION department in you phone calls?
They are the ones who get things done. Dial 611, and just keep saying RETENTION until the automated phone system gets you connected.
Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Carrier AT&T iPhone 15/iPhone 15 Pro Pre-order & Delivery Thread
- Thread starter joefrank64k
- Start date
- Sort by reaction score
They are the ones who get things done. Dial 611, and just keep saying RETENTION until the automated phone system gets you connected.
IDK if I’ve gotten that one, but I have heard from the office of the president, and still nothing has been decided, although I’m supposed to hear from him again today.
I will ask him that question.
Dial 611, say RETENTION to the automated system. The retention department will clear this up in 10 minutes and you won’t need to wait for whatever BS the regular agents told you. Retention has their best trained staff and people actually empowered to make decisions.
Well the Office of the President is above retention, and they have assured me they will get it taken care of, so I’m gonna give him a few days to handle it. I just spoke with him again.
They usually generate shipping labels ahead of time, should update within 24 hrs. I ordered my 15PM on 10/11 and got it yesterday. Loving it so far
Are you sure you are speaking to AT&T themselves and not a third party affiliate? 90% of the AT&T shops are not owned or operated by AT&T but are (somewhat shady) local small businesses.
I just checked… the status has changed to
“Great news! We're just about ready to ship your order.”
It’s now in progress mode…
If that is the same Monday, Tuesday, etc, it will probably actually ship Thursday and be at your door Friday of next week.
We've had our 15 Pro Max since 10/5.
Out of curiosity, I was wondering if this model was still in the same high demand.
Still not available at my local Apple store but delivery in 4 - 5 weeks.
No in-store pick-up at Best Buy at any store within 250 miles of my city.
Out of curiosity, I was wondering if this model was still in the same high demand.
Still not available at my local Apple store but delivery in 4 - 5 weeks.
No in-store pick-up at Best Buy at any store within 250 miles of my city.
I got my mine delivered by AT&T on Friday (ordered the first weekend of pre-orders).
Went to the corporate AT&T to trade in my 12 Pro Max and asked if they ever got any stock of 15 Pro Max.
He said no.
Blows my mind, especially with non stop commercials of carriers begging people to get it.
Went to the corporate AT&T to trade in my 12 Pro Max and asked if they ever got any stock of 15 Pro Max.
He said no.
Blows my mind, especially with non stop commercials of carriers begging people to get it.
I canceled my pre-order and re-ordered from Costco in 9/29. estimate ship was October 13-27. Still "working on my order"
9/15 Pre ordered 15 pm 256gb white titanium with delivery dates of 10/13-10/27 still hasn’t moved but my husband orders 9/30 15 pm 256gb natural titanium with dates 10/27-11/3 and it’s being delivery tomorrow
I’m so annoyed !
I’m so annoyed !
I came here to get an idea of when I'd get my phone and looks like I'll still be waiting awhile.
I have to order through my company's 3rd party cellular management system. I had to wait a couple weeks until the phone was available in that system. I ordered the phone on 10/5. The system gives me to status nor any estimated ship date. All it says is "Carrier Submission Delay" which it has said since 10/6.
Looks like people who ordered before me are still waiting.
Can anybody who ordered on or around 10/5 tell me what your estimated ship date was when you ordered?
I have to order through my company's 3rd party cellular management system. I had to wait a couple weeks until the phone was available in that system. I ordered the phone on 10/5. The system gives me to status nor any estimated ship date. All it says is "Carrier Submission Delay" which it has said since 10/6.
Looks like people who ordered before me are still waiting.
Can anybody who ordered on or around 10/5 tell me what your estimated ship date was when you ordered?
Needless to say it has become a massive pain to deal with Costco to get a swap. I didn’t activate the phone. Apparently I have to activate it to even get a replacement order. Outright returning it will not allow me to even place an order for 30 days. Guess I won’t be ordering from Costco again
It’s gonna be some time before stock catches up. I ordered the same phone different carrier on 9/25 and it just shipped yesterday. Supply is extremely tight on the white and Natural Titanium models. The blue model is readily available almost everywhere. Best of luck to you.
Ordered 2 on 10/11, both 512GB White Titanium Pro Max
Estimated ship date: October 25, 2023 - November 8
Estimated ship date: October 25, 2023 - November 8