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So I think this pretty much explains everything.
This is the second MacBook Pro 16" I've purchased directly from apple.com. The first one, with exactly the same specs, have exactly the same issue which is battery degradation. Well, to be specific, there is a difference between the two situations: the first one took about a week to drop from 100% battery health to 89%, while the second (just received 12hrs ago), COMES with a 89% battery upon open box. I bought an AppleCare+ for $379 because the battery experience I had with my previous MacBook Pro (13" Mid-14'), but I certainly did not expect to have such issue this early, especially with the 11 hrs battery life as advertised. I already tried the triple PRAM and SMC resets method suggested above, but so far, nothing happened. Does anybody have similar experience with the 89% factory battery? Should I return this as well? :C