iPhone iCloud Original Photos Not Downloading

[StumpyBloke]

was on the phone with Apple support transferred to next level support who told me to turn off iCloud photos and turn back on again. I told him I did this, but wanted me to try again. Now to wait for the photos to upload. Then email him back.

on my iCloud.com shows 6,540 photos which is what I have on my iPP. iPhone shows 6,542 photos. iPP shows downloading 6 items stuck for a few days. Support said let’s work on one thing at a time.

hopefully it gets uploaded before iOS 13.2 beta 1 drops.

It’s becoming more evident to me that communications within Apple Support are pretty much non-existent. We know for a fact that this has been reported many times now, yet the left hand doesn’t seem to know what the right hand is doing. Another example of how piss poor Apple can truly be. Good luck getting your photographs sorted

 

[john991]

It’s becoming more evident to me that communications within Apple Support are pretty much non-existent. We know for a fact that this has been reported many times now, yet the left hand doesn’t seem to know what the right hand is doing. Another example of how piss poor Apple can truly be. Good luck getting your photographs sorted

Very true with Apple Support. My daughters phone was stuck downloading photos so I turned off iCloud photo rebooted phone turned on iCloud photo and ALL her photos downloaded! Maybe Apple fixed the photo iCloud problem server side?

 

[MN7119]

Very true with Apple Support. My daughters phone was stuck downloading photos so I turned off iCloud photo rebooted phone turned on iCloud photo and ALL her photos downloaded! Maybe Apple fixed the photo iCloud problem server side?

But if you turn iCloud Photos off it will remove the photos that were downloaded on the phone. Or am I missing something?

 

[PBz]

I have done this process a lot, bringing back photos from the cloud and something is jacked right now. I cannot get photos to fully download. It hangs. I turnoff Photos and soft reset and it automatically turns it back on. I have left my phone on WiFi on a charger overnight.. still not working.

I just tried this again and it said it would try bringing them again once a restore from backup was complete.. but I don’t ever restore a phone from a backup.

 

[DEMinSoCAL]

It's been 4 days now since I restored from backup on a new iPhone 11 Pro Max and started with 5600 photos needing to be downloaded, and this morning, it's down to 374 left. Hopefully by tomorrow, it will be complete.

 

[StumpyBloke]

I’m still stuck at 95 since yesterday.

 

[StumpyBloke]

Very true with Apple Support. My daughters phone was stuck downloading photos so I turned off iCloud photo rebooted phone turned on iCloud photo and ALL her photos downloaded! Maybe Apple fixed the photo iCloud problem server side?

Sadly, not for me it would seem.

 

[PBz]

Try removing all the faces that Photos is looking/scanning for. Mine seems to be moving a tad faster now. I wish I could turn off People entirely.

 

[StumpyBloke]

Sadly, not for me it would seem.

And they’ve just finished!

 

[ediks]

Looks like this update will fix it

 

[DEMinSoCAL]

Looks like this update will fix it

Which of the fixes in the update are you saying is a fix for the iCloud Photos issue? I don't see it...

 

[StumpyBloke]

Looks like this update will fix it

Nothing there that would appear relevant. What are you referring to?

 

[john991]

Nothing there that would appear relevant. What are you referring to?

he saw iCloud backup would stop. Nothing to do with iCloud photo thou.

 

[StumpyBloke]

he saw iCloud backup would stop. Nothing to do with iCloud photo thou.

Yep think you’re right. I did wonder.

 

[dmaggi727]

I'm supposed to be getting a callback update on this issue tomorrow evening. I will post here if they give me any useful information.

 

[DEMinSoCAL]

13.1.2 does nothing. After update, Photos started downloading but stopped after about 6 photos.

 

[PetterPan]

All my photos is downloaded both to my IPhone Xs Max and Ipad 11, it says in status bar. But half of them are just black boxes and they are in completely random order mixed in years and days. Just a big mess with lots of photos missing

 

[PBz]

Mine is chugging along.. at this rate it will be done in a week or so

 

[john991]

After turning off iCloud photo on iPhone, reboot, turn on iCloud photo and uploading 6,542 photos. Looked like everything was back to normal! Until I took a photo, recent photo uploaded ok (showed uploading 2 photos in photo app) but now stuck at uploading 1 item to icloud.

just emailed 2nd level support and waiting for a response. This is getting ridiculous now. How many times to turn off and on iCloud photo for the same issue. ?

 

[MN7119]

After turning off iCloud photo on iPhone, reboot, turn on iCloud photo and uploading 6,542 photos. Looked like everything was back to normal! Until I took a photo, recent photo uploaded ok (showed uploading 2 photos in photo app) but now stuck at uploading 1 item to icloud.

just emailed 2nd level support and waiting for a response. This is getting ridiculous now. How many times to turn off and on iCloud photo for the same issue. ?

Could you please let me know how you turn iCloud photo off on iPhone without deleting all the photos store don it? There is a warning when you turn it off saying if you continue all photos on the phone will be erased. Am I missing something?

 

[4492865]

I'm waiting for my case to be handled further. Last night it downloaded some photos but the night before it did none.

I have a case number and a support engineer but he went quiet on me.

 

[john991]

I'm waiting for my case to be handled further. Last night it downloaded some photos but the night before it did none.

I have a case number and a support engineer but he went quiet on me.

my support engineer is off Tuesday/ Wednesday. So I have to wait till Thursday.

 

[PBz]

I have DFU’d my 11 Pro Max. It started the ‘Analyze” thing but stopped. When I enabled Download Originals it started that over. It SAYS it’s downloading my Original Photos (about 9K) but the number is not counting down. I may be making a trip to the Apple Store today. This phone is a week old and I couldn’t update it via OTA when I first got it. It’s been buggy.

 

[eoblaed]

For what it's worth, when I did a restore from my iCloud backup, the photos would only download when my phone was on wifi and plugged in to a charger.

 

[PBz]

For what it's worth, when I did a restore from my iCloud backup, the photos would only download when my phone was on wifi and plugged in to a charger.

Been in this setup for hours now.