iPhone iCloud Original Photos Not Downloading

[ksec]

It has always been like that in every iOS release, except it turns out

1) iOS 13 adoption is even faster than iOS 12 ( How could this be possible .... I guess people are now very used to Software update )

2) iCloud users and usage is forever increasing.

Which is the reason I have always been questioning Apple's commitment to iCloud since 2015. Their Datacenter expansion just isn't keeping up.

 

[hirsthirst]

how can they ever keep up? - they've given everyone 5GB storage & 4K video.

there are people on other threads with 60GB in their Messages FFS ...

 

[thomamon]

Finally got the rest downloaded. I had to keep rebooting while plugged in, in early morning hours, like 3-4am. Was rebooting 4-5 times before it would start downloading.

We should all report to Apple!

 

[atlchamp]

how can they ever keep up? - they've given everyone 5GB storage & 4K video.

there are people on other threads with 60GB in their Messages FFS ...

That’s me haha

 

[StumpyBloke]

Left mine overnight again, plugged in to the mains and on WiFi, and not a single download. Utter ****!

 

[aYvYyyPhNa]

I’m down to 326 remaining from about 2k. Looks like it’s just taking its time. I’m only seeing progress overnight. It’s been 2-3 days so far.

 

[StumpyBloke]

Left mine overnight again, plugged in to the mains and on WiFi, and not a single download. Utter ****!

Another 6 hours later and still nothing

 

[john991]

Another 6 hours later and still nothing

still uploading one photo since last weekend my iPhone, and since changing to keep original photo on iPP all but one photo is downloaded. That one photo stuck forever.

 

[Blue Hawk]

Mine downloaded 1154 photos and videos overnight. But only because I have opened the photos app. 3389 are still missing. And this after 2 days with fast internet.

Where is the place in the settings where it showed how many % it downloaded?

 

[DEMinSoCAL]

Finally got the rest downloaded. I had to keep rebooting while plugged in, in early morning hours, like 3-4am. Was rebooting 4-5 times before it would start downloading.

We should all report to Apple!

Done!

 

[4492865]

Left mine overnight again, plugged in to the mains and on WiFi, and not a single download. Utter ****!

Same here. Nothing loading anymore. And even the trick of restarting in the morning doesn't work anymore. I still have 8500 to go.

 

[thomamon]

Same here. Nothing loading anymore. And even the trick of restarting in the morning doesn't work anymore. I still have 8500 to go.

I sometimes would have to restart multiple times before getting it to go.

 

[4492865]

I sometimes would have to restart multiple times before getting it to go.

Did that too. 5 times this morning. Nothing. It's completely stuck.
I've just been on the phone with Apple, case has been escalated (I'm now on the 4th level if you will) and I have a support engineer who works in the media team. Tried all kinds of things, but he could also see it's not downloading as expected. We're continuing tomorrow.

In typical Apple arrogance, the fact that I mentioned that several other people have the same problem did not resonate at all (I got a polite "thank you"). So I'd recommend you also report it.

 

[john991]

Did that too. 5 times this morning. Nothing. It's completely stuck.
I've just been on the phone with Apple, case has been escalated (I'm now on the 4th level if you will) and I have a support engineer who works in the media team. Tried all kinds of things, but he could also see it's not downloading as expected. We're continuing tomorrow.

In typical Apple arrogance, the fact that I mentioned that several other people have the same problem did not resonate at all (I got a polite "thank you"). So I'd recommend you also report it.

what number did you call to reach Apple support?

 

[thomamon]

Lets make our voices loud about this. Report to Apple, Tweet about it. I bet people don't even know they are having this problem!!!

 

[4492865]

I started with a chat, then the engineer told me someone would call me, which happend. The engineer who called me then referred me to another person, who then referred me yet to another person.

 

[MN7119]

Losing my patience with Apple. What a nightmare. Photos still downloading 21k photos forever. Now having issues with Apple ID. I never changed my Apple ID password for the last 10 years. Yes, maybe I should but I never needed. Today only I was forced to change it twice. For some reason neither my phone nor my Apple watch would work if I did not change the Apple ID password. I did once and couple hours later was forced to do it again. What is going on Apple??????

 

[Blue Hawk]

Mine downloaded 1154 photos and videos overnight. But only because I have opened the photos app. 3389 are still missing.

Just woke up. 2249 are still missing. At least it’s downloading

 

[AntonisCy]

Mine finally finished downloading this morning.

 

[StumpyBloke]

Mine has made some headway too, but still stuck on 95 overnight. Still piss-poor service from Apple IMO.

 

[john991]

Mine has made some headway too, but still stuck on 95 overnight. Still piss-poor service from Apple IMO.

mine appeared to finish uploading, closed the photo app reloaded photo app and boom uploading that one photo again. ?

 

[StumpyBloke]

mine appeared to finish uploading, closed the photo app reloaded photo app and boom uploading that one photo again.

My iPhone does exactly the same occasionally with one picture, whatever that picture is. Then for whatever reason clears.

I’ve had no reply whatsoever to my email I sent to Apple about this. Actually, having said that, it’s probably still early morning there. I will wait.

 

[adrianlondon]

I’ve had no reply whatsoever to my email I sent to Apple about this.

If they're using iOS13 then they probably haven't been able to view the email yet ?

 

[john991]

My iPhone does exactly the same occasionally with one picture, whatever that picture is. Then for whatever reason clears.

I’ve had no reply whatsoever to my email I sent to Apple about this. Actually, having said that, it’s probably still early morning there. I will wait.

was on the phone with Apple support transferred to next level support who told me to turn off iCloud photos and turn back on again. I told him I did this, but wanted me to try again. Now to wait for the photos to upload. Then email him back.

on my iCloud.com shows 6,540 photos which is what I have on my iPP. iPhone shows 6,542 photos. iPP shows downloading 6 items stuck for a few days. Support said let’s work on one thing at a time.

hopefully it gets uploaded before iOS 13.2 beta 1 drops.

 

[StumpyBloke]

If they're using iOS13 then they probably haven't been able to view the email yet

LOL never thought of that...you might have a point