Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Status
Not open for further replies.

Plutonius

macrumors G3
Feb 22, 2003
9,035
8,405
New Hampshire, USA
I don't mean to imply that someone else couldn't carry these items. In fact, they used to. They just don't any more. An example would be a cell phone battery for a previous "flip" cell phone I had. The local electronics outlet used to have a row of different cell phone batteries and accessories. Then, they just stopped carrying them. I asked. They said, "Order from Amazon".

You could go online to your cell phone manufacturer and they will sell you a battery. If you look online, you can find almost everything you want to buy, at an online location other than Amazon. It's just not as convenient.
 

sfwalter

macrumors 68020
Jan 6, 2004
2,243
2,065
Dallas Texas
Wow I just saw this thread. I never knew you could get banned from Amazon for returns. I don't return a lot of stuff to them but I have occasionally bought items that I've returned because I didn't like the item or changed my mind.

Makes me think twice about doing that in the future.
 

Shrink

macrumors G3
Feb 26, 2011
8,929
1,727
New England, USA
Wow I just saw this thread. I never knew you could get banned from Amazon for returns. I don't return a lot of stuff to them but I have occasionally bought items that I've returned because I didn't like the item or changed my mind.

Makes me think twice about doing that in the future.

Rest assured that if your not returning a very high percentage of purchases you have nothing to fear. I shop extensively on Amazon, and return stuff occasionally, and have never had a problem.

In fact, on occasion, when I want to return something, I will get the message that I should just keep the item and a refund will be credited to my credit card.

You really have to abuse (i.e. return a very high percentage of purchases) to get banned.
 

SandboxGeneral

Moderator emeritus
Sep 8, 2010
26,482
10,051
Detroit
Wow I just saw this thread. I never knew you could get banned from Amazon for returns. I don't return a lot of stuff to them but I have occasionally bought items that I've returned because I didn't like the item or changed my mind.

Makes me think twice about doing that in the future.

As Shrink mentioned, you'd have to seriously abuse the service and return an awful lot of purchases before something like that would happen. I buy a lot from Amazon, and have only returned a few things over the years, and also had them say to just keep the item and they'll refund the money anyway.
 

ucfgrad93

macrumors Core
Aug 17, 2007
19,539
10,824
Colorado
Rest assured that if your not returning a very high percentage of purchases you have nothing to fear. I shop extensively on Amazon, and return stuff occasionally, and have never had a problem.

In fact, on occasion, when I want to return something, I will get the message that I should just keep the item and a refund will be credited to my credit card.

You really have to abuse (i.e. return a very high percentage of purchases) to get banned.

Agreed. The few times I've actually had to return something to Amazon, it went as smoothly as the purchase did.
 

andersmj

macrumors newbie
Aug 9, 2014
9
0
A solution to something like this might be to compensate them for all or some of their loss, if they want to accept that. With a nice letter included of course. I don't know, just an idea.
 

thekev

macrumors 604
Aug 5, 2010
7,005
3,343
Wow I just saw this thread. I never knew you could get banned from Amazon for returns. I don't return a lot of stuff to them but I have occasionally bought items that I've returned because I didn't like the item or changed my mind.

Makes me think twice about doing that in the future.

People have complained about the same thing with both Apple and Best Buy. It is not something that most people will encounter, because they only do it in cases where the rate of returns is untenable for the business. Note that all 3 companies I mentioned have scaled back on restocking fees over the years, so any hit from having to sell something as open box or refurbished in many cases, as well as shipping costs are on that business. If you want to avoid this with any business, don't abuse the return policy.
 

GigabitEthernet

macrumors 65816
Jun 21, 2013
1,193
895
United Kingdom
I got banned from Amazon UK some months ago.

They also banned the Prime account linked to mine, my Father's, which they then unbanned when he complained.

To get around my ban, I just create a new account each time. They ship items, they ban me, I make a new account, they ship items, they ban me and so on...

I return just as many items as I did before and they seem to ironically be more open to it than before. Whenever I message their "account specialist" they say it's fine and they give me a returns address every time.

I do quite often end up with no refund and upon providing tracking information they deny they have received a refund. I then just forward the emails onto their UK managing director and that sorts it out.

Failing that, I open a case with my bank and amazingly, the items "turn up" upon me doing that.
 

SandboxGeneral

Moderator emeritus
Sep 8, 2010
26,482
10,051
Detroit
I got banned from Amazon UK some months ago.

They also banned the Prime account linked to mine, my Father's, which they then unbanned when he complained.

To get around my ban, I just create a new account each time. They ship items, they ban me, I make a new account, they ship items, they ban me and so on...

I return just as many items as I did before and they seem to ironically be more open to it than before. Whenever I message their "account specialist" they say it's fine and they give me a returns address every time.

I do quite often end up with no refund and upon providing tracking information they deny they have received a refund. I then just forward the emails onto their UK managing director and that sorts it out.

Failing that, I open a case with my bank and amazingly, the items "turn up" upon me doing that.

How do end up returning so many items so as to get banned from Amazon?
 

D.T.

macrumors G4
Sep 15, 2011
11,050
12,460
Vilano Beach, FL
Why are you returning so many things? Sounds like you're abusing their policies.

Yeah, I’d like to know the ratio of returned vs. kept [?] Are they returned as a “my mistake” item, or is it constantly the vendors fault?

I’ve been a member since ’99 with deep into the hundreds of items, and probably less than 20 items returned.
 

Meister

Suspended
Oct 10, 2013
5,456
4,310
I've read this and many similar threads and I would like to add my feelings to the topic.

I too was banned from Amazon.com for being a "bad customer". As the author of this thread honestly stated...it is a SLAP TO THE FACE and carries with it ALL KINDS OF CONNOTATIONS and IMPLICATIONS.

And I've seen all of the threads by people embracing Amazon.com and taking their side. This makes me ill and some of the statements in this discussion thread are an absolute disgrace by ANY STANDARDS!!

Amazon.com is just another USA CORPORATION. It is a business with ONE OBJECTIVE AND ONE OBJECTIVE ONLY - MAXIMIZE PROFITS.

Everything else is SMOKE-SCREEN AND DECEPTION!!

"We care for our customers!" (Because it helps to maximize profits)
"We go the extra mile to satisfy you, make your purchase experience as pleasant as it can be....yap yap” (We do this because competition is fierce and our sole objective is to maximize profits. The more consumers "like us" and see us as "a good, fair, honest business" we will maximize profits.

REST ASSURED that part of this objective means sacrifice and what would appear to be LOSS for Amazon.com.

If the average customer returns 3% of all purchases made per year at Amazon.com.....and those returns yield a cost factor of X to Amazon.com...then you can REST ASSURED that these variables are all considered in their elaborate profit/loss strategy.

"Well....Amazon is not unreasonable because I have made a lot of purchases and done my fair share of returns. They have not banned me!!"

True for most people. HOWEVER!!

If Amazon.com discovered that they could BAN any customer who ever returned a SINGLE ITEM and maximize their profits....YOU BET YOUR IGNORANT BOTTOM LINE DOLLAR THAT THEY WOULD DO EXACTLY THAT!!!

EVERYTHING done by ALL BIG CORPORATIONS in this country are based on elaborate equations that consider public relations, consumer opinions and maximizing profits.

Does ANYONE HONESTLY THINK THAT AMAZON WOULD SAY, "Well...we've made billions upon billions of sales dollars on this anniversary of our inception and to GIVE BACK to the people....we will reduce prices on all items by 10% across the board....just to be appreciative and show the world that IT IS NOT ALL ABOUT MONEY FOR US!!"

BELIEVE ME...THEY COULD DO THAT MORE OFTEN THAN MOST OF US WOULD BELIEVE. WILL IT EVER HAPPEN?? There is only one way it could happen - if the bean counters could show the high-level executives that doing so would yield higher profits in a larger timeline.

AMAZON does not BAN USERS BECAUSE THEY ARE BAD PEOPLE OR BECAUSE THEY APPEAR TO BE DISHONEST OR SHADY....THEY BAN PEOPLE BASED UPON MATH EQUATIONS AND WHO FALLS WITHIN THE "RED FLAG" NUMBERS.

And while it APPEARS to be fair and just behavior from a retail monster....the TRUTH is that it is a VERY DANGEROUS trend and one for which we ALL SHOULD BE....AT VERY LEAST.....GUARDED AND SUSPICIOUS!!!

Like all other MONSTER CORPORATIONS in the USA....AMAZON employs a CLASSIC BUSINESS STRATEGY:

HIDE A BAD MOTIVE BEHIND A SEEMINGLY GOOD INTENTION

IS COINCIDENCE that all other retail monsters have followed suit with Amazon's very arrogant, controversial and DANGEROUSLY INDEPENDANT move of selectively banning patrons and customers??

NO COINCIDENCE WHATSOEVER!! As long as people will accept it....as long as the "BOLD, BRAVE MOVE" doesn't negatively impact consumer perception and opinion....they will ALL JUMP ON THE BANDWAGON!! WHY? BECAUSE IT INCREASES PROFITS!!!

So let’s TRULY EXPOSE Amazon for what they are doing: Hiding a BAD MOTIVE behind a GOOD INTENTION:

"Some consumers EXPLOIT our return policies and in order to advert passing the cost onto all customers in the form of increased general prices....we have enacted a security system that weeds out all "UNDESIRABLES".

At face value...this seems HONEST, FAIR and INNOCENT ENOUGH. But in TRUTH...it is NONE OF THOSE THINGS!!

There are honest and dishonest people EVERYWHERE. It has been that way since the very beginning. Does ANYONE HONESTLY THINK that Amazon had to respond to an ABRUPT NEW TREND???

All of a sudden...there comes this MIGRATION of "UNDESIRABLES" who buy and return items OVER AND OVER AGAIN!! It's costing us SO MUCH MONEY!!! It will capsize us if we don't do something DRASTIC SOON!!"

Uhhh.....IN A PIGS EYE!! There have ALWAYS been desirable and undesirable customers. IT IS NOTHING NEW!! WHAT IS NEW, HOWEVER, IS THIS ARROGANT, INDEPENDANT ATTITUDE OF BIG BUSINESS TO THINK THAT IT CAN CON PEOPLE INTO THINKING THAT THEY CAN FREELY DESCRIMINATE AGAINST SOME BUYERS AT THEIR DISCRETION AND WITHOUT ANY SENSE OF FAIRNESS HONESTY OR IMPARTIALITY.

So Amazon executives (the scumbags that have always poisoned this planet on everyone's behalf in favor of greed and lust for power) start running some equations after banning a "PILOT GROUP" of undesirables. They wait to see how these people will react.

Will there be a public OUTRAGE and accusations of DECEPTIVE BUSINESS PRACTICES AND DISCRIMINATION? No??? Nobody making any BIG WAVES?? OK...PROCEED WITH A LARGER PILOT GROUP OF BANNED UNDESIRABLES AND LETS LAY LOW...STUDY THE STRATEGY AND IMPACT.

OK!! Now let's REALLY PLAY WITH NUMBERS!! IF WE CAN BAN THE TRULY DISHONEST, BAD CUSTOMERS...WHY NOT LUMP IN THOSE WHO ARE TOO PICKY...TOO "RETURN-HAPPY"???

Does ANYONE HONESTLY BELIEVE THAT AMAZON OR ANY OTHER RETAILER WOULD STOP BY BANNING ONLY THE OBVIOUS DISHONEST CUSTOMERS?

OF COURSE THEY DO. The degree to which big business behaves immorally...the degree to which big business misbehaves...partakes in illegal and criminal practices is DIRECTLY PROPORTIONATE to the level of passiveness, carelessness, apathy, laziness and selfishness of all consumers as a whole.


FIRST AND FOREMOST....AMAZON WANTS ANY BANNED CUSTOMERS TO FEEL ASHAMED......DISGRACED.....REJECTED....EMBARASSED....SCARED...AS MUCH AS POSSIBLE.

THIS IS WHY THEY IMPLEMENT A CUSTOMER BAN AS THOUGH YOU ARE AN EMPLOYEE BEING FIRED FROM YOUR JOB.

WHAT ARROGANCE!!! Why? BECAUSE AN ASHAMED CUSTOMER IS A QUIET ONE!!! AN EMBARASSED, BROKEN, REJECTED CUSTOMER IS ONE THAT LAYS DOWN QUIELTY (LIKE A DOG) WHEN THE BIG RETAIL CHAIN SAYS THEY SHOULD DO SO.

AND THE LAST THING THAT AMAZON OR ANY OTHER RETAIL MONSTER WANTS IS FOR PEOPLE TO BE POSTING OR TALKING AS I AM NOW. THE BIGGEST NIGHTMARE FOR AMAZON OR ANY OTHER RETAIL CHAIN IS A CONSUMER UNION - AN ORGANIZED, REPRESENTED AND WELL-INFORMED LANDSCAPE OF CONSUMERS ALL OVER!!

BANNING CUSTOMERS FOR EXCESSIVE RETURNS IS FRAUD. IT IS A CRIMINAL ACT KNOWN AS DECEPTIVE BUSINESS PRACTICES.

THAT IS WHY IT TOOK ONE OF THE BIGGEST GIANTS - AMAZON - TO TRY SUCH A BOLD, DISGUSTINGLY ARROGANT MOVE FIRST. THEY HAVE THE RESOURCES TO FIGHT AND SURVIVE....SHOULD CONSUMERS WAKE UP AND REJECT THEM FOR THEIR BRASH, UNACCEPTABLE BEHAVIORS.

WHEN YOU MAKE A PURCHAS WITH AMAZON YOU HAVE A "BLANK CHECK" RETURN POLICY (with a few product-specific exceptions). THEREFORE...TO REJECT CUSTOMERS WHO ARE NOT BREAKING ANY OF THEIR POLICIES IS.....DANGEROUS AT BEST. IS IT DISCRIMINATION? It may very well be...and a superior court judge....millions of dollars in legal fees from now...will be the one to decide it.

But you can ALSO BET that AMAZON is watching the numbers. They are considering the risk of a class-action suit against them and other retailers and they act defensively and proactively to that regard - REST ASSURED!!

Bottom line? There have ALWAYS been customers who have exploited return policies of big retailers. That's why big retailers can charge so much more than competitors. People are willing to pay more because the overall experience and assurance during a purchase is worth the extra bucks.

And now they have betrayed that crucial aspect of their offering.

I will bet anyone a DIME TO A DOLLAR that many customers got screwed while being banned from Amazon and other retailers. The BIG GREAT STORE...upon decision to "FIRE" it's customer.....refused returns on any and all outstanding purchases.

That is breach of contract. It is 100% illegal, immoral and wrong and Amazon will make an extra TEN MILLION DOLLARS THIS YEAR ALONE by doing EXACTLY THAT.

Where along the line did it get lost? BUSINESSES - NO MATTER HOW LARGE - NEED CUSTOMERS!! NOT THE OTHER WAY AROUND!!!

And if people WISED UP AND UNITED....AMAZON WOULD COWER AND RECANT THAT POLICY SO FAST IT WOULD MAKE US ALL LAUGH!!

AND IF YOU THINK FOR ONE SECOND THAT THOSE CUSOMERS THAT DO A LOT OF RETURNS THREATEN TO INCREASE COSTS TO EVERYONE.....I HAVE A BRIDGE TO SELL YOU!!!

THAT WOULD NEVER EVER HAPPEN!! IT COULD NOT BECAUSE IT WOULD PUT THE RETAIL MONSTER OUT OF BUSINESS. NO, THE ONLY THING AT RISK WITH "UNDESIRABLE CUSTOMERS" IS COMPROMISED PROFITS - NOTHING MORE.

So to all those who have been banned by Amazon because your returns do not coincide with their forecasts for the current year....I say this:

Buy through family and friends!! Amazon banned my account and I ordered (AND RETURNED) FIVE PURCHASES WITHIN THE NEXT FEW MONTHS.

Sure...it's a little inconvenient but Amazon can't stop me!! AND I HAVE NEVER BEEN A DISHONEST CUSTOMER TO AMAZON. I did TONS OF RETURNS for small-dollar items and they never cared.

It was only when I made a few BIG-DOLLAR PURCHASES AND RETURNED TWO OUT OF THREE OF THEM...THAT I WAS FLAGGED. AGAIN...IT’S ALL ABOUT THE MATH....ITS ALL ABOUT MAXIMIZING PROFITS AND NOTHING MORE.

But when you buy online...you can't touch the product so it's sometimes hard to know if you want it or not. Take care of it...return it in new condition....and if they decide it cannot be sold because of a fingerprint....maybe they should re-think their return policies!!

Bottom line.....UNTIL THEY TREAT EVERYONE THE SAME WAY....THEY ARE ACTING AS CROOKS AND CHEATS!!!

IT'S OK TO MAKE RETURNS....UNTIL IT ANNOYS US THEN WE BAN YOU.

WHAT KIND OF ARROGANT CRAP IS THAT??? HAS ANYONE REALLY THOUGHT ABOUT IT??

WELL...BAN ME ALL YOU WANT!! I WILL BUY FROM YOU WHENEVER I DESIRE AND YOU CAN DO NOTHING ABOUT IT!! I MAKE THIS STATEMENT WITH PRIDE AND PLEASURE!!!

And I have EVERY CONFIDENCE that these arrogant jerks will get theirs. In the interim... TRUTH WILL OUT!!!
Guy got -4 votes because he is right ;)
 

DipDog3

macrumors 65816
Sep 20, 2002
1,191
812
How do end up returning so many items so as to get banned from Amazon?

People use Amazon to commit fraud, that is why they get banned.

Using the OP as an example, he would buy broken MacBooks for cheap & then buy the exact same MacBook on Amazon. He would then ask Amazon for a refund claiming the MacBook was damaged during shipment & he would ship back the broken MacBook & resell the new one. He could easily make $1,000-$1,500 per transaction.

He could probably get away with this a few times, but eventually Amazon will catch on. I wouldn't be surprised if they started comparing serial numbers or something similar. The guy should just be happy that he is not in jail.
 

maflynn

macrumors Haswell
May 3, 2009
73,496
43,420
People use Amazon to commit fraud, that is why they get banned
I'd agree with you, and because they lack morals, they easily find work arounds that most of us wouldn't do. Its too bad, because they drive the cost up for everyone else :(
 

SandboxGeneral

Moderator emeritus
Sep 8, 2010
26,482
10,051
Detroit
People use Amazon to commit fraud, that is why they get banned.

If that's the case with this guy from the other day, its extraordinarily despicable that people do this. As Mike just said, it drives up the cost for the rest of us and proves they lack morality.
 

Meister

Suspended
Oct 10, 2013
5,456
4,310
People use Amazon to commit fraud, that is why they get banned.
Is that true? How do you know this? I have never used amazon, but I know that the business practices of other large companies are dubious and they block accounts of people who have done nothing wrong.
 

maflynn

macrumors Haswell
May 3, 2009
73,496
43,420
Is that true? How do you know this? I have never used amazon, but I know that the business practices of other large companies are dubious and they block accounts of people who have done nothing wrong.

I've known people in the past who have committed fraud, and used retailers as their own personal rental company. While I'm sure there are innocent customers get caught in the banning, its intended for those who abuse and/or commit fraud.
 

Meister

Suspended
Oct 10, 2013
5,456
4,310
I've known people in the past who have committed fraud, and used retailers as their own personal rental company. While I'm sure there are innocent customers get caught in the banning, its intended for those who abuse and/or commit fraud.
if fthat's what the OP did it is good that they banned him.
 

Technarchy

macrumors 604
May 21, 2012
6,753
4,927
Why are you returning so many things? Sounds like you're abusing their policies.

Pfft. I can't wait for the "I had to return my iPhone 6 ten times before I got a display that was pure heaven angel white"

It's a disgusting game of abuse that wrecks availability and supply.

In all my years of buying phones only one was ever defective to the point of needing a return, and it was my Galaxy S4. Even then, one replacement and I was fine. It didn't take 10 times.

This whole, "My display was defective" crowd need their vision checked. More people need to be banned if you ask me.
 

AZhappyjack

macrumors G3
Jul 3, 2011
9,626
22,758
Happy Jack, AZ
People use Amazon to commit fraud, that is why they get banned.

Using the OP as an example, he would buy broken MacBooks for cheap & then buy the exact same MacBook on Amazon. He would then ask Amazon for a refund claiming the MacBook was damaged during shipment & he would ship back the broken MacBook & resell the new one. He could easily make $1,000-$1,500 per transaction.

He could probably get away with this a few times, but eventually Amazon will catch on. I wouldn't be surprised if they started comparing serial numbers or something similar. The guy should just be happy that he is not in jail.

I would think that Amazon would compare serial numbers before accepting the "return" and crediting the guy back the purchase price.
 

scottkifnw

macrumors regular
Jan 17, 2008
217
0
Trophy Club, TX
"The return rate sure ws excessive", by your admission

I have been buying Apple products for a long time including about 20 computers and about 6 or more lappys. I have never had a single problem like you describe. You are either the most unlucky guy, or a retailers worst nightmare.

Based on your admission, and your tenacious replies and lack of accountability on this thread, my vote is on the latter.

My suggestion is that you have cost Amazon and Apple a fortune and worn out your welcome. They have given you a phone number to call for additional service that is different from the usual channels. Undoubtedly, it is for problem customers, and they will likely give you the information you request. Get the information, cancel the card, get another card, move on, and learn whatever lesson you can. Learn to be happy in life, and try not to be such a pain in the butt that you are shunned. Life is too short for this silliness.

I may be wrong, but that is my 2 cents.

sek

I don't get any points if I return items. I'm not hiding anything, but I sadly can't keep track of all the Apple computers I've bought over the years. the return rate sure was excessive and a really ****ing nuisance for ME. But that's not my fault and I'm not going to feel that I'm responsible for Apple's poor quality control, or Amazon's decision to sell Apple products. Yes, it's apple's quality issue, but amazon has chosen to carry apple products and I'm buying from Amazon, not Apple. They're responsible for what they sell and my purchased is with them.

When I get a defective macbook pro, I go to Apple first and they usually ask me when I got it. When I reply that it's just a few days old, they ask if I can return it to the seller because it's not nice to have to send it in for repair when it's brand new. Since I buy from amazon, I usually can return it. I've actually finally given up on returning and just keep fixing through Apple instead, especially if it's a defective display and the rest of the computer is working fine. But it did take me a long time to lower my basic standard that a computer shouldn't have defects out of the box.

I've kept some receipts, but because I've been happy archiving all my receipts with amazon since they make it so easy to search and print out. I assumed that I would remain a customer and that I could print out my receipt whenever i wanted to.

For your amusement, I'll try to figure out how many laptops I've bought, kept and returned. I'll have to get back to you though. If I had access to the receipts, it would be much easier.

I just can't get how many people are willing to defend Amazon's position here. You don't have to believe me, but that doesn't mean you have to agree with how Amazon i going about things. I'm amazed at comments everywhere assuming that the customer is wrong. Really amazed.
 

SandboxGeneral

Moderator emeritus
Sep 8, 2010
26,482
10,051
Detroit
Pfft. I can't wait for the "I had to return my iPhone 6 ten times before I got a display that was pure heaven angel white"

It's a disgusting game of abuse that wrecks availability and supply.

In all my years of buying phones only one was ever defective to the point of needing a return, and it was my Galaxy S4. Even then, one replacement and I was fine. It didn't take 10 times.

This whole, "My display was defective" crowd need their vision checked. More people need to be banned if you ask me.

Folks who return their phones or laptops for defective screens that many times baffle me. I've never had to return/exchange a phone before. I had the screen replaced in my iMac once due to severe discoloration and it's been fine since.
 

RoastingPig

macrumors 68000
Jul 23, 2012
1,606
70
SoCal
whenever possible buy warehouse items. and on the returns say they are defective. if i havent been banned yet. you guys must of been really terrible because i return stuff that cost big money. ex i bought a gaming computer and on day 29 i dissembled it and return every piece saying it was defective and the return went threw like cake. Ive boughten and returned macbook pros and like 10 cameras and stuff. and probably like 5x 500+ graphic cards and other random stuff.

im a piece of shii :D
 
Status
Not open for further replies.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.