Ha.. I just wish we could get rid of their ad at the bottom of the forums if their Cust Service really is poor, I always see it pop up
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Ivyskin Quattro T-4 - issue
- Thread starter bwortman
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Ha.. I just wish we could get rid of their ad at the bottom of the forums if their Cust Service really is poor, I always see it pop up
I'm really REALLY disapointed with my purchase and the double run is that IvySkin hasn't answered two emails from me as yet.
My T4 is peeling, there is an oily/rainbow effect through the "glass" (99.9% sure it's not really glass, but I could stand to be corrected on this) it's no where near as responsive as without it and the top left hand side I have to touch 2-3 times for it to register. This kills it for me. I wish people would give true reviews and say that the "glass" isn't as responsive as without it. I suppose it's human nature to talk up what you have and NOT pick the faults out of it. I should have trusted itsmorprheus
Lots of people said in their reviews that they couldn't tell there was a second piece of "glass" and that's what sold me. Unless my T4 is COMPLETELY different from theirs, I fail to see how they could not. Well I can tell you it's extremely noticable that there is a buffer between your finger and your glass touchscreen. The dead areas and the oily rainbow effect are as prominent as dogs balls.
I waited with utmost impatience for this case and was so excited when I got it......what a MAJOR downer.
This case for me = Epic Failure
My T4 is peeling, there is an oily/rainbow effect through the "glass" (99.9% sure it's not really glass, but I could stand to be corrected on this) it's no where near as responsive as without it and the top left hand side I have to touch 2-3 times for it to register. This kills it for me. I wish people would give true reviews and say that the "glass" isn't as responsive as without it. I suppose it's human nature to talk up what you have and NOT pick the faults out of it. I should have trusted itsmorprheus
Lots of people said in their reviews that they couldn't tell there was a second piece of "glass" and that's what sold me. Unless my T4 is COMPLETELY different from theirs, I fail to see how they could not. Well I can tell you it's extremely noticable that there is a buffer between your finger and your glass touchscreen. The dead areas and the oily rainbow effect are as prominent as dogs balls.
I waited with utmost impatience for this case and was so excited when I got it......what a MAJOR downer.
This case for me = Epic Failure
I'm really REALLY disapointed with my purchase and the double run is that IvySkin hasn't answered two emails from me as yet.
My T4 is peeling, there is an oily/rainbow effect through the "glass" (99.9% sure it's not really glass, but I could stand to be corrected on this) it's no where near as responsive as without it and the top left hand side I have to touch 2-3 times for it to register. This kills it for me. I wish people would give true reviews and say that the "glass" isn't as responsive as without it. I suppose it's human nature to talk up what you have and NOT pick the faults out of it. I should have trusted itsmorprheus
Lots of people said in their reviews that they couldn't tell there was a second piece of "glass" and that's what sold me. Unless my T4 is COMPLETELY different from theirs, I fail to see how they could not. Well I can tell you it's extremely noticable that there is a buffer between your finger and your glass touchscreen. The dead areas and the oily rainbow effect are as prominent as dogs balls.
I waited with utmost impatience for this case and was so excited when I got it......what a MAJOR downer.
This case for me = Epic Failure
OrangeDog...I am the one that responded stating that I couldn't tell that the glass was there and I still stand by that statement with my case. Maybe it is just the case since there is obviously an issue with the quality from Ivyskin. I see you also are having the peeling issue with the T4. Well itsmemorphious still speaks very highly about Ivyskin since they have been very responsive to his issues with the broken glass and the cut on the T2 or T3 (can't remember).
I made it clear in this thread that Ivyskin's customer service was horrible and I stand by that. I am still waiting for the Box to ship it back and the temporary case they are sending until they determine the issue with my T4. Which after dealing with Ivyskin via e-mail and phone I can only assume will not turn out the way it should. I am to the point where I am going to send my case as well as their temporary case back and DEMAND a refund for their poor quality product and horrible customer service.
@bwortman
If you hold your T4 at any angle in sunlight or artificial light - you see no oily rainbow effect at all?
Have you 100% responsiveness, the same as without it?
I'm really disapointed as this case was the MOST promising that I have ever seen and answered all my protection needs....it just TOTALLY failed to deliver.
If you hold your T4 at any angle in sunlight or artificial light - you see no oily rainbow effect at all?
Have you 100% responsiveness, the same as without it?
I'm really disapointed as this case was the MOST promising that I have ever seen and answered all my protection needs....it just TOTALLY failed to deliver.
I do get a little bit of the oily rainbow effect at the extreme top, but have no responsiveness issues. The reaction of the screen is the same as the naked iPhone.... The real issue I have is the peeling and now the horrible customer service from Ivyskin!
I have -
oily rainbow effect
non responsive areas
peeling (virtually started peeling from taking it out of the box)
It's a damn shame as these could have been the bees knees in iPhone cases.
I know iPhone owners are a picky bunch and it must seem as we demand utmost satisfaction and perfection. Well we do have a wonderful gadget in the iPhone 3g and we do wish to protect our beloved devices and the promises that so many case makers make......sadly fall very short of the mark.
My expensive journey to the perfect iPhone 3g case continues.
should i use the quattro t4 with the iphones screen bare and just put it in the case and use the screen protector of the quattro case, or should i put a screen protector on my iphone in addition to the quattro built in glass screen protector?
let me know what to do,
thanks,
ipaqman
let me know what to do,
thanks,
ipaqman
I have the PS Anti-Glare film on my phone, and it's in the t4. I have no issues whatsoever. Works like a charm. I would assume it may work even better without a screen protector, but I hardly notice any difference between a naked screen (just with the PS Anti-Glare), or with it in the case. I guess I've been lucky, seems like some here have had issues.
Agreed. Just earlier I posted a positive story with incase. Took a little longer than I would have liked, but nothing like this.
I will happily stay away from this company. I appreciate the thread and the heads up.
after watching 
gurls video of this case, I will now never purchase anything from this company. Ivyskin sucks!
gurls video of this case, I will now never purchase anything from this company. Ivyskin sucks!I had this same set-up too....and I love it..I'm trying it right with clear screen protector and so far its great...
after watching
Her case breaking was totally her fault...You can when you have the case in your hand that the screen needs to be naked..I tired with anti-glare but i know that was at my own risk...
Caveat Emptor - Let the buyer beware
Beware that if you decide to purchase one of these cases you may be as disappointed as I was.
-Peeling of the covering of the case virtually "out of the box" Some people may overlook this and say they can live with it.....I'm not one of them.
-Oily/rainbow effect of the "glass" cover. Some people may overlook this and say they can live with it.....I'm not one of them.
-A definate and totally noticeable drop in the responsiveness of the iPhone touch screen. Some people may overlook this and say they can live with it.....I'm not one of them.
Beware that if you decide to purchase one of these cases you may be as disappointed as I was.
-Peeling of the covering of the case virtually "out of the box" Some people may overlook this and say they can live with it.....I'm not one of them.
-Oily/rainbow effect of the "glass" cover. Some people may overlook this and say they can live with it.....I'm not one of them.
-A definate and totally noticeable drop in the responsiveness of the iPhone touch screen. Some people may overlook this and say they can live with it.....I'm not one of them.
mine has a slight rainbow effect.
the rainbow effect wont ruin the phone at all will it?
please let me know i am concerned. and i dont use an additional screen protector in it in addition to the quattro t4 built in one if that makes a difference.
thanks,
ipaqman
the rainbow effect wont ruin the phone at all will it?
please let me know i am concerned. and i dont use an additional screen protector in it in addition to the quattro t4 built in one if that makes a difference.
thanks,
ipaqman
I'll keep attempting to use this case, and try some windex when I get back home. I tried iKlear, and it did nothing for the rainbow effect.
No the rainbow effect won't hurt or have any lasting effect on your iPhone. It's just visually awful and if your picky like I am you will not like the effect. If your picky, YOU WILL SEE THE RAINBOW EFFECT and you won't like it. It doesn't matter how much you try to forget it's there.......it's there alright!
Stay Away From Ivyskin!!!!
If you have read this thread you will see all the problems I have had with Ivyskin in regards to a poor quality product as well as the horrible customer service. Here is an update on what is STILL going on. After sending back both the temporary case (which was in horrible condition; not usuable in my opinion) they sent me and the original case I had received with the peeling issue and requesting a refund I have yet to receive any money or communication from them in 20 days. I have attempted to contact them yet again and I am awaiting there response.
If you are reading this I am suggesting the loudest I can that you stay away from this company at all costs. Currently I am out $56.38 and doubt I will get my money back and hope this does not happen to you.
Please do not buy anything via the web from Ivyskin.
If you have read this thread you will see all the problems I have had with Ivyskin in regards to a poor quality product as well as the horrible customer service. Here is an update on what is STILL going on. After sending back both the temporary case (which was in horrible condition; not usuable in my opinion) they sent me and the original case I had received with the peeling issue and requesting a refund I have yet to receive any money or communication from them in 20 days. I have attempted to contact them yet again and I am awaiting there response.
If you are reading this I am suggesting the loudest I can that you stay away from this company at all costs. Currently I am out $56.38 and doubt I will get my money back and hope this does not happen to you.
Please do not buy anything via the web from Ivyskin.
I am getting people the problems I had with their product and the problems I had with their customer service. It seems I am not the only one to have similar issues so buyers beware.
I have made my choice to never deal with them again after this issue has been resolved, regardless of the quality of their product. You have obviously had a much better experience with them and should continue to purchase if that is what you choose to do. I would rather people post their experiences (good and bad) and let people make that decision for themselves.
I have made my choice to never deal with them again after this issue has been resolved, regardless of the quality of their product. You have obviously had a much better experience with them and should continue to purchase if that is what you choose to do. I would rather people post their experiences (good and bad) and let people make that decision for themselves.
My nightmare with the Ivyskin Quattro 4 AND with Ivyskin's Customer "Service"
This is a “heads-up” for anyone thinking of buying an Ivyskin Quattro 4 case for an iPhone 3G.
In a word: DON’T.
My issues were a bit different from most.
I ordered the Quattro 4 directly from Ivyskin and was really excited when it arrived.
The case looked really good. BUT . . .
1) Within an hour after I put it on my iPhone, the metal “Ivyskin” logo fell off the back, leaving a hard “patch” of epoxy.
2) The “see-through” screen exhibited a really annoying (and distracting “rainbow” effect.
But wait, there’s MORE!
When I contacted Ivyskin “customer service” (an obvious misnomer) by phone, I was promised I wouldn’t have to pay for return postage when I sent the defective case back for a refund. I just had to send the department an e-mail and they’s send me an RMA.
I did. The reply I got was not fun to read . . .
I was told that the case was NOT defective and that if I want a replacement logo, they’d send one. (I swear this is true).
AND they said the rainbow effect would go away in 5-6 days, if I used Windex.
AND . . . there’d be a 15% restocking fee if the case wasn’t in perfect condition! (Remember the “missing metal logo?)
The capper was that they insisted I ship the case back and provide Ivyskin with a tracking number! Honest.
I figured the return postage and the restocking fee would cost me about $40 total. So i kept the terrible case to use as a “spare.”
Just wanted you to know.
Bad product. Disgraceful customer service.
This is a “heads-up” for anyone thinking of buying an Ivyskin Quattro 4 case for an iPhone 3G.
In a word: DON’T.
My issues were a bit different from most.
I ordered the Quattro 4 directly from Ivyskin and was really excited when it arrived.
The case looked really good. BUT . . .
1) Within an hour after I put it on my iPhone, the metal “Ivyskin” logo fell off the back, leaving a hard “patch” of epoxy.
2) The “see-through” screen exhibited a really annoying (and distracting “rainbow” effect.
But wait, there’s MORE!
When I contacted Ivyskin “customer service” (an obvious misnomer) by phone, I was promised I wouldn’t have to pay for return postage when I sent the defective case back for a refund. I just had to send the department an e-mail and they’s send me an RMA.
I did. The reply I got was not fun to read . . .
I was told that the case was NOT defective and that if I want a replacement logo, they’d send one. (I swear this is true).
AND they said the rainbow effect would go away in 5-6 days, if I used Windex.
AND . . . there’d be a 15% restocking fee if the case wasn’t in perfect condition! (Remember the “missing metal logo?)
The capper was that they insisted I ship the case back and provide Ivyskin with a tracking number! Honest.
I figured the return postage and the restocking fee would cost me about $40 total. So i kept the terrible case to use as a “spare.”
Just wanted you to know.
Bad product. Disgraceful customer service.
Didn't take the risk with Quattro T4
I liked the idea of this case, but after reading this forum, was concerned about the issue with the paint or finish coming off as described above. Also, I liked the black case with the red "Home" button, but couldn't understand why they would think it was worth $15 more than the black "Home" button.
So I emailed them from their website and asked if the issue with the finish had been addressed, and whether they would give me a break on the red dot case (was just expecting a polite "no" to that one!).
No reply to two emails after a week.
So I called them - left a voicemail message. No reply.
Called one last time and spoke to Adam. He said the cases are all now UV-coated so will not fade. I'm not sure that this really makes sense given the paint peeling issue described above. He said there is no rainbow effect on the glass. He offered a discount code: TAKE5 which will give you $5 off at checkout.
Overall, I expected better response from the company. I am not reassured that they would respond well if there was a defect or problem with the case. Cost is an issue, but they say that's because of the materials used.
I went with the Clarifi case and am happy, especially with using the closeup lens and Evernote. Bought a leather pouch to carry it on my belt.
Hope this helps.
I liked the idea of this case, but after reading this forum, was concerned about the issue with the paint or finish coming off as described above. Also, I liked the black case with the red "Home" button, but couldn't understand why they would think it was worth $15 more than the black "Home" button.
So I emailed them from their website and asked if the issue with the finish had been addressed, and whether they would give me a break on the red dot case (was just expecting a polite "no" to that one!).
No reply to two emails after a week.
So I called them - left a voicemail message. No reply.
Called one last time and spoke to Adam. He said the cases are all now UV-coated so will not fade. I'm not sure that this really makes sense given the paint peeling issue described above. He said there is no rainbow effect on the glass. He offered a discount code: TAKE5 which will give you $5 off at checkout.
Overall, I expected better response from the company. I am not reassured that they would respond well if there was a defect or problem with the case. Cost is an issue, but they say that's because of the materials used.
I went with the Clarifi case and am happy, especially with using the closeup lens and Evernote. Bought a leather pouch to carry it on my belt.
Hope this helps.
Ivyskin Quattro T-4 - issue
I have encountered the peeling with the 4 units I have purchased (2 Jet Black and 2 Alpine White), The Quattro T4 Belt Clips seem to make the problem a little worse. The cases are great...its just annoying to see the peeling.
On a related topic the extended battery for the Quattro T-4 release date has been once again delayed pending Apple Certification. 3-5 Weeks
I have encountered the peeling with the 4 units I have purchased (2 Jet Black and 2 Alpine White), The Quattro T4 Belt Clips seem to make the problem a little worse. The cases are great...its just annoying to see the peeling.
On a related topic the extended battery for the Quattro T-4 release date has been once again delayed pending Apple Certification. 3-5 Weeks
I've been using IvySkin Quattro case for 5 months now
I've been using this case for 5 months now and recently droped it. WOW, it protected my iPhone 100%. The case got some scratches but that's about it.
If you're looking for a iphone case, get the ivyskin case.
![Alpine-iPhone3G.png]()
I've been using this case for 5 months now and recently droped it. WOW, it protected my iPhone 100%. The case got some scratches but that's about it.
If you're looking for a iphone case, get the ivyskin case.
I got my T4 case about 1 week ago. It was peeling out of the box, so I called IvySkin about a return. They told me that it would cost me 15% Restocking minus shipping and I had to pay to ship it back. They charge the restocking fee because 95% of their cases are coming back and they need to make something for all the wasted time and money.
So I kept the case and it continued to peel to a point where I felt a refund was due, however BRIAN AT IVYSKIN TOLD ME THE FINISH WILL PEEL OFF FROM RUBBING ON GARMETS AND THIS IS NOT MEANS FOR A RETURN. IvkySkin knows cases will peel and are destined to fail but they don't care, they will sell you 100 of them right now. Shameful. What really sucks is I paid the extra $15 for a Red button. I wish I found this forum first.
So I kept the case and it continued to peel to a point where I felt a refund was due, however BRIAN AT IVYSKIN TOLD ME THE FINISH WILL PEEL OFF FROM RUBBING ON GARMETS AND THIS IS NOT MEANS FOR A RETURN. IvkySkin knows cases will peel and are destined to fail but they don't care, they will sell you 100 of them right now. Shameful. What really sucks is I paid the extra $15 for a Red button. I wish I found this forum first.