I've had a lot of bad luck getting prepaid eSims to work on T-Mobile. Last week, I lost a prepaid account when I restored my XS Max. Upon restoring my backup, the prepaid account was nowhere to be found. T-Mobile prepaid support could not get the account added back onto my iPhone so I gave up on that account. I was never given the option to keep the eSim account before I restored.Wow, such convoluted mess. Why do we want this instead of simply putting a physical SIM inside a phone?
I fail to see the logic of eSIM. Unless Apple becomes the provider hosting all the carrier options so user can directly choose carriers via Apple, I don’t see the point of eSIM.
Today, I signed up for another account to replace the one above and the XS Max never got provisioned for the account and I could never setup the account online either since the eSim was not activated. T-Mobile support over the phone was worthless and T-Force on Twitter could not get the system to accept the EID. Gave up on that account and they credited the funds I was charged to my postpaid account immediately.
The prepaid phone support lady kept asking me to open the phone and remove the eSim so I could give her the number on it. I just hung up on her.
Setup a third account shortly after and this one was successful.