I don't think it is financially worth the effort for Apple to worry about the return of a replacement phone. Not on the same value level, but last year I received extra items worth around $100 in my shipment from a pet products company and when I called to report this I was told to just keep the items or donate them to a shelter. Apparently the effort and expense of getting the items back and reselling them wasn't worth it to that company. I'm sure Apple would respond to theft but this was a mistake that doesn't affect their bottom line and getting that phone back is clearly low priority. The OP shouldn't have to spend any more time or money to get that phone back to Apple. Keeping it unopened for awhile is certainly the safe thing to do for now however since Apple didn't say just keep it or donate it.
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iPhone 13 Pro Max Received 2 iPhone 13PM by mistake...Moral Dilemma
- Thread starter SB13PM
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Yeah, this sort of happened to me with a pair of sneakers last year (obviously worth much less than an iPhone!). I contacted the company several times to explain what happened – the pair lost in transit eventually showed up, and I decided to keep it (along with the replacement pair); so would they please charge me for both pairs? They just didn’t “get it,” and I eventually accepted that I was ending up with a free pair of shoes… mindful that they still may change me (which I would have welcomed), but they never did. I never would have considered selling them or anything like that.
This happened with me and Garmin. I had a warranty claim and they sent me a new watch. Then two weeks later I got another new watch. It took some effort to convince them to get me a label so I could send it back. In my case I think it had to do with tech support maybe not being super fluent in English. I was able to return the second one after some convincing.
Any news a year later ? What happened, a friend is in the same situation December 2022.
And the last transaction was Apple saying Returns would contact them. So it's Apple's turn
This exact scenario happened to me.
Anyone questioning morals here should experience this.
I called apple, multiple times, two of the three said you have to wait the UPS driver may have marked it and will be delivering shortly. I was told to wait at least 48 hours. I’m sorry I just paid you $1400 and I should just wait?
The third apple rep had a different approach once I told them I disputed the charge. Goldman and Sachs didn’t hesitate to take that action and inform apple.
Once I told apple I disputed the charges a new phone delivery was created.
I finally got a hold of a UPS rep. They too took action one a human became involved. They called me every 30 minutes telling me they were looking into it.
3 hours later my ring doorbell went off. A few minutes later I went out to check and it was the phone.
I called apple and told them the phone arrived.
At 6:15pm that evening the ups driver came by and apologized.
4.5 hours of my time was consumed correcting the system.
Next time, I dispute the charges and let the system of these billion dollar companies sort it out.
The driver explained the depot had contacted him and that UPS doesn’t take those matters lightly or course once they know.
It’s my job to pay for the item. It’s apples job to get the product to me. Next time I call apple to tell them the phone was marked delivered and the next call I dispute the charges.
Let apple sort it out. My time and morals are measurable just as much as apple profits
Anyone questioning morals here should experience this.
I called apple, multiple times, two of the three said you have to wait the UPS driver may have marked it and will be delivering shortly. I was told to wait at least 48 hours. I’m sorry I just paid you $1400 and I should just wait?
The third apple rep had a different approach once I told them I disputed the charge. Goldman and Sachs didn’t hesitate to take that action and inform apple.
Once I told apple I disputed the charges a new phone delivery was created.
I finally got a hold of a UPS rep. They too took action one a human became involved. They called me every 30 minutes telling me they were looking into it.
3 hours later my ring doorbell went off. A few minutes later I went out to check and it was the phone.
I called apple and told them the phone arrived.
At 6:15pm that evening the ups driver came by and apologized.
4.5 hours of my time was consumed correcting the system.
Next time, I dispute the charges and let the system of these billion dollar companies sort it out.
The driver explained the depot had contacted him and that UPS doesn’t take those matters lightly or course once they know.
It’s my job to pay for the item. It’s apples job to get the product to me. Next time I call apple to tell them the phone was marked delivered and the next call I dispute the charges.
Let apple sort it out. My time and morals are measurable just as much as apple profits
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They don’t care. I went through it and one company tells you to wait and the other company makes it next to impossible to get help other than a tracking up date or submit an inquiry requiring information you don’t have.
Keep it. It’s an extra camera!. I have two 14 pro max iPhones and I use both. Keep it until Apple contacts you about it.