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iPhone 15 Pro Max Very sadly returning - so many issues, it's like a beta phone
- Thread starter ibookemo
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You should watch videos on how to do a clean iOS install. I use my Mac and iPhone is connected via USB, and go through the Finder Restore process. Very fast.
Your iCloud data should already be uploaded automatically, based on your backup settings under your account.
If this isn’t making sense, watch plenty of tutorials before you proceed.
It is not his issue. Others have these issues too.
Just do a return/exchange. See if any differences. Get another 14 days to try out.
Don’t ask for replacement. There is a big difference. Can’t return a replacement and Apple will probably only do it once.
Don’t ask for replacement. There is a big difference. Can’t return a replacement and Apple will probably only do it once.
But have you wiped it with the official Apple Polishing Cloth?
Or try the Apple Polishing Cloth Pro... made with a "luxurious microtwill."
He's not the only one.
I'm anxiously awaiting my 15 Pro Max, I should get it on Monday, and I hope I don't get one of the Lemon Editions.
None of the services work - Messages, Email, Airdrop…all get stuck at the ‘Preparing’ dialogue.
Not always, just half the time.
The delivery driver has now collected the phone to go back to Apple. Never been so relieved to offload a product. My old 14 Pro Max is running really smoothly - phew 😮💨
That does seem like a software bug. "Preparing" usually implies some kind of transcoding process - since the photo is probably in HEIC or other format that will not necessarily work in other services. Hmmmm....
I agree. An odd one as it persists on both a fresh install and one from an iCloud backup. Both involve using my Photos backup from iCloud which is 46,000 photos large.
Funny thing is that the issue does not present on the iPhone 14 Pro Max using the same photo library and version of iOS.
It seems to be an issue between both the software and hardware mix. I can’t fix it, tried for a week.
A miserable experience, not worth €2,000.
I would suggest giving it the full 14 days before return. These are the first few days of a new super-high-tech product. A) Not everyone has your experience; B) early dot updates to iOS always come, including 17.0.2 today; C) operational issues often do sort out in a week or two; D) personally I would take such problems direct to an Apple Store for resolution and force it up the tech food chain.
Not all or even most users have the issues described. That is not to suggest that the issues do not exist on his phone and some others. The point is that he is in a subset, which very very likely means it is a software issue. Software issues are usually resolved fairly quickly with dot updates or Apple changes out the phone.
Are you sure about that ? Customer service said it would be end of OCT before I could get a replacement for my cellular reception issues.
This. OP mentioned doing clean installs, but is that simply erasing all content and settings, or following all the steps mentioned here?
Erase all content and settings, DFU mode (I believe recovery can do it too), plug into Mac, update software and try a fresh start from there.
If you’ve done all of that already, I would definitely record the issues and go back to Apple for a replacement.
Edit: nvm, I see you returned. Better luck with the next one 🤞.
It actually does not. SE2 and Xr, or phones with A12 Bionic and newer, are the oldest models able to update to 17. Just more reason for her to buy a new phone in November then.
Sorry you’re dealing with this. When you reinstalled clean without a backup, did some apps automatically populate or did you have to manually download each one individually?
I also believe that any of these issues are software related, but that doesn’t help you right now. Nice of you to try to get to the bottom of it and connecting with support about it. My 15PM doesn’t come in until November, so I can’t offer any good solutions.
Let us know if you happen to find any fixes for this. I’m actually really curious to see if I can replicate any of these issues.
I also believe that any of these issues are software related, but that doesn’t help you right now. Nice of you to try to get to the bottom of it and connecting with support about it. My 15PM doesn’t come in until November, so I can’t offer any good solutions.
Let us know if you happen to find any fixes for this. I’m actually really curious to see if I can replicate any of these issues.
I had to manually install all of my apps (and settings), only the iPhone standard ones like Safari were there...a clean install. The phone has now been picked up by the courier so I'll let the Apple Devs and the user base work out the issues. I'll re-purchase in maybe January/February when things should be more smooth - looking forward to it as I love the new camera features and the actual hardware is a really great design improvement (weight, material etc.)
In the meantime I wish all the 15 Pro Max users the best of luck. I'll be reading the forums to share in your experiences.
Since you still have your 14 Pro Max all set up, I think returning and just deciding to do this in a few months is absolutely valid. I wish less people here were obsessed with you troubleshooting your own phone, which it sounds like you already have. Frankly I think more people encountering issues of any magnitude should absolutely return their phone in the 14 days, because then it's Apple's problem.
The voice of reason - thank you sir. If a product is very expensive, it should deliver a great experience out of the box. I don't have the words 'Apple Technician' written on my jacket - I don't pay them a large amount of money for the opportunity to fix their product issues. Sheesh.
Might just be a random app that they use. I did a full restore from an encrypted backup via iTunes from my 14 Pro Max to my 15 Pro Max and have not had any issues.
This is an early adopter staple. It’s the first week the phone and new OS are out. I’m experiencing weirdness on my 15 Pro too that I’m not used to from my 13 Pro, but a couple of ios17 OTA updates should level them out.
I think is down to if one wants to take the risk in hope updates will fix the issues, is a lot of money if you just bought the phone straight out. I can understand OP handing his phone back.