Warranty Replacements for AirPods Max Don't Include New Ear Cushions

[MacRumors]

If you run into trouble with your AirPods Max and need to get a replacement pair under warranty, it looks like the new set will be delivered without a refreshed set of ear cushions.

A 9to5Mac reader sent in a pair of AirPods Max for repair due to an issue with the Digital Crown, and the replacement set that he received back did not include ear cushions.

Apple instead expects users to keep the ear cushions from the damaged set of AirPods Max to use them with the replacement pair, unless of course the ear cushions themselves have also experienced damage. Given the modular design of the AirPods Max, it is possible for Apple to ship just the headphones or just the ear cushions for replacement purposes.

Apple's instructions for mailing in the AirPods Max include a diagram that instructs users to remove the ear cushions before shipping the AirPods Max in a repair box.

Image via 9to5Mac​

With replacement AirPods Pro models, Apple does provide new ear tips, but ear tips for the AirPods Pro are priced at $8 rather than $69 like the AirPods Max ear cushions, so it's no surprise these are delivered separately.

At the current time, Apple is not selling ear cushions on a standalone basis, but they will presumably be available when stock improves. AirPods Max purchases from Apple continue to have March delivery dates at the current time.

Article Link: Warranty Replacements for AirPods Max Don't Include New Ear Cushions

 

[Apple_Robert]

That makes sense to me.

 

[SubduedTiger]

Does not support multithreading.

 

[TheDailyApple]

Makes sense. When you send an Apple Watch in for warranty you don’t get a new band.

 

[kirk.vino]

Pretty standard with many other vendors: they ask you to ship only the headphones and keep the ear tips, etc.

 

[7thson]

Apple is known, reviled by some, for minding their bottom line. When they replaced my Powerbeats Pro, they had me follow the same protocol. I did not send in the tips and did not receive new ones. Just the way it is. Still one of the better, best?, companies to stand behind their products.

 

[adammusic]

Apple absolutely despises its customers

 

[Bryan Bowler]

But shouldn't Apple be responsible for the stains left from my hair wax? (joking of course!)

 

[Apple_Robert]

Apple absolutely despises its customers

What in the world does that mean in regards to this policy with the headphones?

 

[TheYayAreaLiving 🎗️]

Apple is SAVING THE ENVIORNMENT.

 

[robertcoogan]

Over $500 and no warrantied replacement ear cushions...?!?!?

Just buy the Sony headphones. Cheap feel, better sound.

 

[Apple_Robert]

Apple is known, reviled by some, for minding their bottom line. When they replaced my Powerbeats Pro, they had me follow the same protocol. I did not send in the tips and did not receive new ones. Just the way it is. Still one of the better, best?, companies to stand behind their products.

Apple certainly does mind every penny. I do as well. lol At times, it is frustrating as a customer but, I certainly understand it.

 

[lyngo]

I took mine back today. I couldn’t continue justifying the price FOR ME. I know it’s different for others and that’s just fine.

 

[Apple_Robert]

Over $500 and no warrantied replacement ear cushions...?!?!?

Just buy the Sony headphones. Cheap feel, better sound.

If there is a problem with the ear cushions, Apple will replace them. When the problem doesn't involve the ear cushions, there is no need to replace them.

 

[Maconplasma]

While it makes sense, if Apple does a warranty replacement I wouldn't be surprised if they included new cushions.

 

[Maconplasma]

Over $500 and no warrantied replacement ear cushions...?!?!?

Just buy the Sony headphones. Cheap feel, better sound.

Oh here we go again with the "Just buy the Sony, they are better" nonsense.

 

[TheYayAreaLiving 🎗️]

I took mine back today. I couldn’t continue justifying the price FOR ME. I know it’s different for others and that’s just fine.

You are paying for the Brand Label.

 

[MauiPa]

Makes sense. Usual people will be outraged of course

 

[apparatchik]

click-bait? the title seems to be misleading as it seems Apple do replaces the cushions under warranty when the issue are the cushions, seems like the title was made to mislead you into thinking there's no warranty on the cushions or that Apple leaves you cushion-less out of greed

 

[ericwn]

Apple absolutely despises its customers

Nope. What a silly comment.

 

[ericwn]

Apple is SAVING THE ENVIORNMENT.

Apple is certainly CREATING LESS WASTE.

 

[indiekiduk]

Def not to stop you ebaying your warranty replacement

 

[7thson]

click-bait? the title seems to be misleading as it seems Apple do replaces the cushions under warranty when the issue are the cushions, seems like the title was made to mislead you into thinking there's no warranty on the cushions or that Apple leaves you cushion-less out of greed

Yeah it seems like the title wants to tee off on the “outrage” but if one just reads the article it’s just clarifying. But hey, it got our attention, didn’t it?

 

[Apple_Robert]

click-bait? the title seems to be misleading as it seems Apple do replaces the cushions under warranty when the issue are the cushions, seems like the title was made to mislead you into thinking there's no warranty on the cushions or that Apple leaves you cushion-less out of greed

No clickbait. The title says "Warranty Replacements." That is referring to individual parts that comprise the whole. In this case, the article is clearly stating that the customer is not to send the whole unit in for repair under warranty, unless the repair indues the ear cushions etc.

 

[ikramerica]

News: Apple only replaces the broken part under warranty if possible...

If your watch band fails they only replace the band. If the watch fails, only the watch.
Replacement phones do not come with headphones, chargers or cables even if the original did.

We got a toy from FatBrainToys that was missing 2 parts (wrong items inside). They sent only those parts, not a whole new toy.
We got a kids playhouse that was missing a small part. They sent us the part, not playhouse.