New Apple in a nutshell. Arrogant, anti-consumer, and treating lifelong customers like cash machines.
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Apple ID Accounts Logging Out Users and Requiring Password Reset
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New Apple in a nutshell. Arrogant, anti-consumer, and treating lifelong customers like cash machines.
me.com address here--my account was "locked" this morning when I tried to access iCloud.com, and it had me enter questions to unlock it, but no password change required. This has happened once a month for the lat 4-5 months for me. I get a bit scared that it is getting locked because of an attack, but then I recall that I have 2FA on and the only time I ever get the prompt to allow a login is when it's me logging in, so who knows what it is.
😂 I would love to have been in that meeting.
“Hey, I have an idea. Let’s arbitrarily set a security threshold and unilaterally disable accounts of those who don’t meet or exceed it. Now, keep this a secret and spring it on people when they least expect it. Oh, yeah. I forgot to mention this part…don’t respond to media requests for comment. Ok? That’s it. What’s next on the agenda?”
Exactly. Their silence is pointed. This is obviously some sort of bug that happened on Apple’s servers. They should at the very least make a statement about it.
It maybe related to the recent password reset loophole that was closed by Apple. Sounds like another bug exploitation maybe.
Or alternatively it could have been, “Um yeah, I tested it. It’s good to go.”
We're now approaching the 48-hour mark and still no official word from Apple.
Was my account attacked? Is my data safe? Did an intern get too ambitious with no direct supervision?
Stop keeping your loyal and paying customers in the dark, Apple. We deserve better.
Was my account attacked? Is my data safe? Did an intern get too ambitious with no direct supervision?
Stop keeping your loyal and paying customers in the dark, Apple. We deserve better.
I believe we will get an official statement from Apple tomorrow.
When the original Macintosh was being developed, Steve Jobs insisted that OS engineering had to go back and work on the code to decrease the boot time: https://www.linkedin.com/pulse/whiteboard-technique-steve-jobs-mark-edwards/
Can you imagine how much time has been wasted by Apple user because of this login error (thousands of minutes X #of users with iCloud accounts)? I'm sure Jobs would had hunted down the responsible parties for this error and got rid of them.
Can you imagine how much time has been wasted by Apple user because of this login error (thousands of minutes X #of users with iCloud accounts)? I'm sure Jobs would had hunted down the responsible parties for this error and got rid of them.
I'm pretty sure this is exactly how it went down. Probably verbatim, too.
Or something very very bad could have happened and legal/intrusion teams have circled the wagons. Knee Jerk Apple bad has gotten so boring on MR. We might not ever know.
Apple will have had some time to investigate the possible problem(s) and then respond accordingly. That is much more logical than saying they are aware some have been having problems with their Apple ID and saying no more.
As frustrating as it has been for some over the weekend, it doesn't affect everyone and it is certainly not an emergency.
Nothing "over-dramatic" about it. Larger and larger portions of our lives are tied up in systems like this. There are situations where getting locked out of your iCloud account could mean being stranded and not being able to contact anyone, access one's calendar or contacts. That seems like a pretty big ****ing deal, yeah? And the fact that it rarely happens? Really comforting if you're the one who has several thousand dollars worth of Apple equipment turn into bricks.
As others have pointed out, this kind of thing should be a wakeup call to have some kind of backup plans in place in the event [insert cloud service here] goes out of commission, your account gets hacked, or the service just glitches and locks you out.
LOL.
Recently some companies have frozen user accounts. When they logged in, they will be asked to change their password and/or enabling MFA to be able to continue.
As you mentioned above, this would have need to be notified to the users before and after implementing this measure.
So in this case we don’t really know what happened and why.
It is a little comforting, because the fact that it's this widespread means Apple has to deal with it somehow. If it was just you or me, we could well be screwed into spending god knows how long trying to sort it out, all the while dealing with non-functional devices and services (which we've paid handsomely for, I might add).
It’s a big deal and it’s a high profile PR issue. They will need to get a ton of “gray suits” to sign off on any related PR release, and they (suits) only work Monday through Friday 9 to 5.
This is me. I am a professional (doctor) and rely on my email for everything! I can’t change that right away but I am seriously considering dumping the apple ecosystem because of this. I have no access to my emails and the “validation” methods apple expects is for me to have a recovery person (I don’t), verify my account through email (how TF is that possible when I am locked out of my account including email), or remembering a previous (not current) apple mastercard number. How many of you have that written down somewhere? Such BS. And they can “do nothing”. My only recourse is to log into iforgot.apple.com exactly 24 hrs after completing (and failing) their silly recovery process. And then Inwill be notified that I can unlock my account in 2-14 DAYS!
Let me be clear, I have 2FA enabled and normally that would work but they are clearly having server issues.
Again, most of you have not had issues with this lockout and were able to unlock or change your password. But there are others like me that are basically being screwed.
I won’t forget this Apple!
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This just happened to me ... again.
![giphy.gif]()
Apple really needs to say something. Fortunately, I just needed to reset the password again. Some of you are having much worse issues.
Apple really needs to say something. Fortunately, I just needed to reset the password again. Some of you are having much worse issues.
Tried to enter the (newly reset) password on my Apple Watch like six times last night. It just doesn't react when I put the new one in. Nice.
I agree that there’s a server side issue. It took several attempts when I was first promoted to change passwords to unlock my account. It failed to do two factor authentication a couple times and a couple more times the process quit out of nowhere and went back to step one. But once I was actually able to change passwords and get it authenticated via my iPad it was “just” a matter of logging out of my other devices and logging back in with the new password.
Now, none of this is acceptable and the process I described did lead to some weird downstream consequences like the invalidation of any app specific passwords I was using. So even more time was required to get back up to speed.
Apple needs to address this first thing tomorrow.
We are under siege. By Apple's silence.
I’ve not seen anything here that mentions what also happened to me. I got the “sign in to iCloud” issue with all of my devices and had to reset my password, but along with this my Apple Cash card was hosed. Wouldn’t verify. And in my Wallet I had an icon inviting me to turn on Apple Cash. An ugly icon of a dollar sign. I could be wrong, certainly, but the icon looked far too ugly to be an Apple one. I clicked the “x” on it and deleted it, and then removed Apple Cash from the Wallet on my devices. Added it again and it verified, but then turned it off (because I don’t use it anyway).
It seemed like a card theft attack to me, unless someone tells me that the ugly dollar sign logo was legit.
It seemed like a card theft attack to me, unless someone tells me that the ugly dollar sign logo was legit.