Thanks Apple, we have only been talking about it here in the forums since Friday. Also nice job updating your system services status page. Just kidding, you didnt.
Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Apple ID Accounts Logging Out Users and Requiring Password Reset
- Thread starter MacRumors
- Start date
- Sort by reaction score
Happened to me too friday night.
At first I thought it was someone trying to hack the account.
I had to reset and do all apple TVs, HomePods, watch etc and then it was ok.
At first I thought it was someone trying to hack the account.
I had to reset and do all apple TVs, HomePods, watch etc and then it was ok.
Just to understand, if it is possible, what's going on with Apple BrainThis just happened to me ... again.
![giphy.gif]()
Apple really needs to say something. Fortunately, I just needed to reset the password again. Some of you are having much worse issues.
The first time you changed your pass did you just add something to the old one or did you use a completely different password? Asking that because if it is Siri/AI/ or computer calculation in charge maybe it didn't notice a big difference and wanted you to change it again.
If not it's randomly stupid from Apple to poke users this way
So no official explanation from Apple yet?
Going on three days…
Going on three days…
Hopefully now more people are realising that New Apple doesn't give a crap about its customers.
I doubt they'll say anything until they know what is wrong. Better to be silent than confirm incompetence (or what impatient customers will infer is incompetence). I wonder if they are under cyber-attack, but in any case it sounds like a mess. Glad I am OK so far but I have an old account so...
I would agree in principle but affected users should at least receive some assurance that Apple are even aware of a problem and are investigating it. As things stand right now it's 100% stonewall denial as far as I can see. And many users are reporting still being locked out. Unacceptable in my estimation but obviously you're entitled to disagree 👍
Apple is aware. There is no way for Apple not to be aware. Not telling you something as soon as you expect it doesn't equate to denial. Denial would be Apple saying there hasn't been a problem for any users in relation to user accounts and their servers.
Ok so I get your frustration but if you are a professional (doctor) perhaps you need to use a company email instead of iCloud.com. Then you can always get your emails. (Unless of course THAT server has a glitch too) Then well who knows. Maybe a beeper.
Almost the end of the day, Pacific US time, and still not fixed. New password has now synced to the Mac App Store at least, so I can download updates, but App Specific passwords still won't accept it.
They should have made a statement about it by now. I don’t see rationalizations as a legitimate explanation of their silence.
My partner is a doctor. She has several email addresses. But that is not an excuse for Apple’s password process being broken. It’s on them to provide a reliable service, not on the consumer to have several others to back Apple’s up.
Yeah. People are trying to rationalize pretty hard in here. Apple needs to get it together.
Oh no not saying its ok that this is happening or making excuses for Apple. And not saying that anyone needs a backup for Apple. Just that a professional perhaps should be using their business email server and not relying on iCloud.com that is tied to their iPhone ID if their email is that important. However any service can and will have issues from time to time. It happens.
In many cases the “business email” is just Gmail. So the idea that it’s somehow better than what Apple is offering seems questionable. Most companies don’t maintain their own email servers anymore.
Correct (on the gmail) and MS exchange is really popular as well, probably more so. BUT if either of their email goes down people are jumping through hoops to get it back up. I would never put iCloud.com in the same category as Exchange but you are welcome to your opinion. And their email is not down, but the ID to access it is so this email conversation is moot. Either way Apple never seems really concerned if iCloud bugs out for whatever reason. And it seems to a lot. It was just an observation/statement. I personally would never rely on Apple for getting mission critical email. Seems that since this all started Friday and today is Monday and not a word about it sorta proves my point. Anyway carry on.
Funny. Just realized you started off accusing me of giving Apple a pass. Then when I responded that I wasn’t and suggested why they didn’t need one, you defended them. 🤣
This just happened to my wife. Her Apple Watch 6 kept resetting itself so we decided to unpair and restore from backup. Just as the started the restore process her phone posted a notice saying that her Apple ID was locked. She unlocked it with her phone, but was told that since she is in an unfamiliar location (our condo which we visit five days a month), she'd have to wait an hour and then reset her password.
If you're ever done this before you know what a huge and time consuming hassle this is.
[edit] Yes, her's is a .Mac account as is mine. No reset request to me, yet.
If you're ever done this before you know what a huge and time consuming hassle this is.
[edit] Yes, her's is a .Mac account as is mine. No reset request to me, yet.
Last edited:
Same problem again today. Changed the password when it first happened, logged out and back into everything (phone, watch, Mac).
Well yes. That is my point. It's not beyond the wit of man for them to at least contact affected customers directly and assure them that this non-trivial security scare is being investigated. Yet here we are. Total silence.
Update on my previous post where my wife was told that she'd have to change her password after waiting an hour because we were not in a familiar location.
About 30 minutes in to the hour wait she was asked again to enter her password and trusted(?) phone number. She did and her account was immediately unlocked with no word about the location and no need to change the password.
This is messed up.
About 30 minutes in to the hour wait she was asked again to enter her password and trusted(?) phone number. She did and her account was immediately unlocked with no word about the location and no need to change the password.
This is messed up.
3 days later. Such a shame that Apple hasn't responded to this potential security risk attack.
There was an alert on my account/ID at the top as is typical when there is an actionable item waiting for attention.
I did not want to respond to a pop-up as it seems scams are becoming more sophisticated and I don't want to do anything on an unexpected pop-up, no matter that Apple devices are fairly well ringfenced.
Frankly, Apple seems to have goofed. Some CI or change got wild and hello world is out there....