Apple ID Accounts Logging Out Users and Requiring Password Reset

[DMG35]

My account is also a @.mac one. This seems to be a possible common factor, along with @.me ones.

Anyone with an account not @.mac or @.me been affected?

I'm the only one with a @mac.com account in my family and I was the only one affected. This seems to be one of the commonalities of this issue. I was in a movie theater when this happened and when the movie was over and I entered my password it told me my account was locked for security reasons. Naturally I became concerned that someone was attacking my account.

 

[MoxFulder]

Had the same this morning (@me.com Apple ID) in Switzerland. Wife‘s @icloud.com not affected. Sorted it out by reactivating and changing password. Just now tried to buy an app in app store and was prompted to re-enter password, and then re-enter credit card ccv number for payment. Purchase went through after that.

 

[Christoph73]

As reported on Mactechnews.de I have the same problem here.

 

[gank41]

My Apple ID is one of the old MobileMe ("@me.com") addresses. Wondering if it is something to do with this as my partner and other family members had no issue, but had iCloud accounts created much later on.

Can anyone else confirm if their affected Apple ID is a @me.com address?

I’ve got an older account and was not impacted by this.

 

[arkitect]

It does seems as if most of the issues are to do with old @Mac and @me accounts.

I really hope that they're not planning to mess about with the @Mac and @me accounts.

 

[iHorseHead]

Don't companies do that when they've been hacked?

 

[Jim Lahey]

Don't companies do that when they've been hacked?

Their systems probably think they've hacked themselves as a comical consequence of whatever changes are afoot regarding the Apple Account name change. That would be my first bet. Perhaps they're consolidating @me etc. and this is a consequence.

Or something went wrong testing the feds' encryption backdoor...

 

[AlmightyKang]

Has anyone encountered this on an iCloud custom domain yet?

I keep my icloud email address secret and use only an iCloud custom domain for my public email.

I can't find any cases where it was reported that isn't a publicly used @icloud.com / @me.com / @mac.com address for the end user. That would suggest a credential stuffing attack.

 

[contacos]

View attachment 2372300

Guys can you download apps from the AppStore?

This one’s been stuck loading 🤔 in fact I can’t download any app.

Again my wife can download fine 🤷🏻‍♂️🤷🏻‍♂️🤷🏻‍♂️

That happened to me 3 days ago. There was an DNS issue of some sort. Had to change my DNS to 1.1.1.1 and then it worked

 

[marmiteturkey]

Had it this morning after I’d left home (for a flight) - irritating and took a good 30 mins to put right, with stolen device protection on. No announcement or explanation from Apple, which I would have expected, but all working again now.

I have an @me account.

 

[Ridge Racer]

My @mac.com and my wife's @me.com AppleIDs were affected but my son's @icloud.com AppleID wasn't.

 

[edolecki]

I did the reset dance too. I for sure felt like someone was trying to hack my password. Glad that wasn’t the case but what a pain!

 

[mrmagoo101]

Happened to me. Wife is still sleeping so won’t know until she gets up.

Funny thing was: I could receive iMessages but not send.

Glad I wasn’t the only one!

Update: Wife is fine she doesn’t think she has an @me.com, mine was on an @me.com account.

 

[RSmith2023]

Hopefully they resolved the issue but it looks like the damage was done. Large amount of people affected all at once, and lots don’t even know yet as it’s only 6:30AM (Eastern) here in the US. People will be waking up soon to lots of messages about this.

And Apple doesn’t seem ready to even acknowledge there is/was an issue as their system status page is clean for AppleID/Login status though there was some (probably minor) issue with iMessage & FaceTime yesterday. It’s a safe bet we won’t hear/see anything official until AFTER 8/9AM(Pacific) here in the US, which is still @ 3 hours away.

Luckily I don’t have an @me or @Mac address, which seems to be affected primarily, but the issue does make me nervous about enabling stolen device protection. (I have been meaning to do it but hadn’t gotten around to it yet.)

 

[Zc456]

And in less than two weeks before their upcoming event. Did someone mess up an upgrade?

 

[DarkLuke]

Same problems here in Europe/Austria with a very old @Mac.com ID. Hoping for some updates from Apple soon!

 

[ozaz]

At this point Apple is getting a reputation for poor reliability across its services

What are some other examples?

I no longer use much Apple stuff myself, but I still keep an eye on Apple news out of curiosity and because I'm default tech support for some family members who do use Apple stuff. I haven't really noticed any developing reputation for poor reliability.

 

[Ridge Racer]

I also had to re-create all my App-Specific Passwords, make a new iCloud Recovery Key and log back in to iMessage on all devices.

 

[dmiannay]

This happened to me 2 weeks ago. Was perplexing. All I could think was that Apple had detected someone trying to hack my account. In any event, all was well after the password reset. And it did not happen to my wife... so, yea, seems a bit random.

 

[michaelsaxon]

Happened to us last night in the middle of Netflix on Apple TV. Refused to let us finish the show than put me on a one-hour delay for some reason. Aggravating...

 

[The Phazer]

Something is clearly broken, and it's not very impressive that the status page is still pleading ignorance several hours later when it's clearly a major incident.

 

[The Apple Bitch]

And Apple doesn’t seem ready to even acknowledge there is/was an issue as their system status page is clean for AppleID/Login status ...

The fact that everyone received these messages and were locked out probably implies that the system is operational. Apple will probably go out with an explanation for this later.

 

[gank41]

Strange, I’ve got a very old @Mac/@me/@mobileme account and have 5 different devices all setup with my iCloud account, and even tried restarting a couple to confirm, but I’m all good. 👍 Not impacted by this. So it’s definitely not ALL of these type of accounts (old).

I feel for those of you impacted by this. Such a huge PITA to deal with.

 

[Jim Lahey]

Something is clearly broken, and it's not very impressive that the status page is still pleading ignorance several hours later when it's clearly a major incident.

Don't forget this is the company that, to knowledge at least, never did make a statement regarding macOS Ventura users being force-upgraded to Sonoma. Not attempting to draw a comparison between the two events but nothing should surprise us with Apple going forward. It's been clear for a while, to me anyway, that they are now a heady combination of incompetence and bad faith decision making. Hopefully we'll see an explanation on this one but I'm not going to hold my breath.

 

[SanderEvers]

Honestly letting passwords expire after x amount of years, kind of is a good idea. But the execution could've been a bit better.

Edit: my account is not affected. (me . com)