I know this thread isn't for returns, but I did run into a problem I've never encountered - when trying to return the Vision Pro, the point-of-sale device at my local Apple Store said that the headset could only be returned at the Store where it was purchased (even though it was a web order that I picked up). The staff there, including manager, had never seen that. Some potential factors:
- I started an online return first - though they told me this shouldn't matter
- I separately cancelled the Zeiss lenses that I ordered before they shipped - though they had a separate order number
- I have returned or cancelled several orders lately - partly indecision, partly faulty products - I've probably returned or exchanged 5 of my last 6 or 7 orders. Just trying to be transparent (they did not suggest this was an issue, and none have been near the magnitude of this, price wise - nearly all of those were FineWoven cases)