AirPods Pro - red exclamations?

[jimmy_uk]

So my new AirPod Pros pair and work no problem. They also seem to charge in the case ok. But when I get the onscreen animation upon opening the case I remove an AirPod and put it back the two images of the AirPods dance side to side like it’s glitching and shows a red exclamation. This swaps depending on what AirPod I remove then replace.

There’s no dirt or dust in the case or AirPods. What the hell is happening? Are these defective?

I repaired several times and reset the phone but it keeps happening.

 

[alexcue]

yep, mine has done it too... that's what I came in here for to see if anyone was seeing the same thing.

 

[thedru13]

They might be updating. I had the same issue when they were installing the newest firmware.

 

[alexcue]

what's the newest firmware?

 

[tripleh3lix]

Same thing happening to me and I have the newest firmware

 

[thedru13]

2B584

what's the newest firmware?

 

[Fireproof!]

It’s part of Apple’s new earwax detection feature. Go clean that ear and try again.




?

 

[Apple_Robert]

The red exclamation is because you aren't using an SE.

I experienced the same thing when I had the pods in and opened by iPad mini 5. I just ignored it and it went away.

 

[Tommy Hewitt]

Same here, doesn't matter if I use it with iphone or ipad pro. No need to worry, a fw update will fix this I guess.

 

[jimmy_uk]

Phew. Glad I’m not the only one. Sometimes the on screen animation doesn’t come up at all so I was hoping it’s a software glitch. Clearly there’s an issue if the earphone animation is dancing left and right, right? ???

Regarding software do they update themselves?
[automerge]1572477216[/automerge]

2B584

I’m on that but have the issue.

 

[HalfPintOfInnes]

Came here to see if anyone else was having the same issue, thought I was putting them in the case wrong, but nope, both securely in, and the right one seems to be flashing up with the red exclamation point anytime I open the case. Not exactly reassuring for a product I've owned for less than 6 hours. Hoping it's software and not a hardware issue.

 

[itsmilo]

i had the same with my first gen airpods the other day

 

[jimmy_uk]

Came here to see if anyone else was having the same issue, thought I was putting them in the case wrong, but nope, both securely in, and the right one seems to be flashing up with the red exclamation point anytime I open the case. Not exactly reassuring for a product I've owned for less than 6 hours. Hoping it's software and not a hardware issue.

It has me looking at these in a different light because these seem fragile and the charging area on the AirPods are very small as are the pins in case. Any dirt, grit or micro scratches are gonna kill these I’m sure. In contrast my Sony WF-1000XM3 are built like a tank. I just hope Apple haven’t over engineered these on a quest to make them super user friendly and simple. Or do I mean under engineered?

 

[HalfPintOfInnes]

It has me looking at these in a different light because these seem fragile and the charging area on the AirPods are very small as are the pins in case. Any dirt, grit or micro scratches are gonna kill these I’m sure. In contrast my Sony WF-1000XM3 are built like a tank.

I'm still trying to get used to the earphone portion facing the inside of the case and not facing outwards like the original AirPods were. But there seems to be a lot of excess space where the stem and the charging pins are, also worried about dirt/debris getting in there

 

[MTShipp]

Same problem for me. But always the Left pod. I put on charge a while and it went away.

 

[jimmy_uk]

Here's someone showing the problem on Twitter with video. Apple have responded with link to their Airpod guide "If your left or right AirPod isn't working" which is no help.

https://twitter.com/i/web/status/1189681859371978757

 

[1196403]

Mine does that too, left one has issues.

 

[Banglazed]

A friend experienced this issue even on the AirPods 2. Leave it in the case to charge.

Open the lid and check the status light. It should flash amber. Press and hold the setup button on the back of the case for 5 seconds. The status light should flash white. If it still flashes amber, connect the case to power, close the lid, and wait 10 minutes.

On your iPhone, go to the Home screen. Open the case with your AirPods insideand hold it next to your iPhone. A setup animation appears on your iPhone. Tap Connect.

 

[Apple_Robert]

Phew. Glad I’m not the only one. Sometimes the on screen animation doesn’t come up at all so I was hoping it’s a software glitch. Clearly there’s an issue if the earphone animation is dancing left and right, right? ???

Regarding software do they update themselves?
[automerge]1572477216[/automerge]

I’m on that but have the issue.

My pro pods still haven’t updated after an hour in the case next to the phone. It would be nice to be able to manually update the firmware.

 

[jimmy_uk]

A friend experienced this issue even on the AirPods 2. Leave it in the case to charge.

Open the lid and check the status light. It should flash amber. Press and hold the setup button on the back of the case for 5 seconds. The status light should flash white. If it still flashes amber, connect the case to power, close the lid, and wait 10 minutes.

On your iPhone, go to the Home screen. Open the case with your AirPods insideand hold it next to your iPhone. A setup animation appears on your iPhone. Tap Connect.

Light is green not amber?

 

[Shadowbech]

Happens on my AirPods 2 as well, not just the APP. But still plays music. But haven't had this issue with my APP yet. *Knock on Wood

 

[aloper]

Unboxed and connected them to charge...always charge up to 100% before I dive in using them. While charging, opened up the case and got the left one bouncing back and forth from red to green. Let them finish charging and then paired. Haven’t had the issue since after using them for a few hours...Have put them in the case to charge and used again, rinse and repeated a few times and now they both rock solid green...

 

[kmjo30]

Charged to 100% AirPods pro and case. Went to gym around an hour at the gym my right pod went out before my left. Right 46% Left 76%. Left AirPod was playing while in case also. I’ll be keeping an eye out for uneven battery drain. I’m thinking it’s from the battery indicator jumping left to right. We are starting to buy some expensive problems lately.

 

[thecore762]

I had the same thing happen to me.

 

[Alicia1]

Me too but it hasn't happened again since the firmware updated and they were fully charged.