it could be from a grey market seller instead of an Apple authorized reseller.....maybe Apple won't sell AppleCare for it as a result
Electronic Basket was offering their own protection plan that was essentially like AC without calling it AC. Then eBay wanted to offer their own protection plan.OK So if they're an authorized reseller, and the machine is like an Apple refurb in the same sense as an Apple refurb bought off Apple's refurb and clearance section (which in Apple's case is definitely eligible for AppleCare) you might have to get the AppleCare arrangement through Electronic Basket somehow.
To Apple right now the serial number you put in might seem like only Electronic Basket (the presumed original buyer and now reseller) could buy the AppleCare for it.
Electronic Basket was offering their own protection plan that was essentially like AC without calling it AC. Then eBay wanted to offer their own protection plan.
They sold the MacBook Pro at 15% off Apple's MSRP. I'm definitely calling Apple in the morning.Maybe talk to Apple customer service, explain your purchase deal, ask them if the seller is an authorized reseller and can you get the Apple Care from Apple instead of extended warranty from the seller or eBay. Worst case at that point if you find out the seller is not an auth'd reseller, then gee they do seem a little sketchy anyway 'cuz where did they get the stuff they're selling... and so then maybe you can still get the extended warranty on your purchase from eBay.
... Worst case at that point if you find out the seller is not an auth'd reseller, then gee they do seem a little sketchy anyway 'cuz where did they get the stuff they're selling...
I contacted Apple over the weekend and the guy was even unable to manually get it added on his end. He said he suspected that the issue was that their system enabling you to add AC was down. I've since tried again this morning and the system seems to be back online.Things do get murky out there in the grey market.......but it doesn't necessarily mean there's anything illegal in the sellers supply route. It's possible that these come by way of a distributor that sells to authorized resellers. Apple doesn't like that of course, but it's not illegal.
I wonder if Swampbaby has any further info for us now
I contacted Apple over the weekend and the guy was even unable to manually get it added on his end. He said he suspected that the issue was that their system enabling you to add AC was down. I've since tried again this morning and the system seems to be back online.
I contacted Apple over the weekend and the guy was even unable to manually get it added on his end. He said he suspected that the issue was that their system enabling you to add AC was down. I've since tried again this morning and the system seems to be back online.
Oh heck, so did it work, or not? Technically, you only have 60 days after purchase to add AC+, hoping the machine didn't get it's "purchase counter" started more than 60 days ago.
Usually Apple can fix that if it's a legit resale.
I think if it's an authorized reseller, it does start with activation[?], but you're still required to have a PoP? I can't remember, I generally buy through Apple, so the support page always shows based on the purchase, but interestingly enough, the AC+ starts at the time I buy it (and I usually wait till ~57-58 days or so into the 60), so I get two free months