That’s one of my messed up movies too, and I wish they’d fix the problem. Someone on Reddit suggested gifting the movie to yourself and that might fix the issue but I have 17 movies and I’m not spending over $100 to fix something that’s broken on Apple’s side. I was hoping the 1.1 update would fix SOMETHING, but it didn’t. Maybe the 2.0 update in the fall will do something but at this point I don’t have my hopes up for anything.
I asked Apple support how I could delete the movie so I could re-buy it and re-download it and they told me there wasn’t a way. I’d also read that some people are getting around the code redemption issue by purchasing a bundle that has the film as a part of it and that has allowed them to redownload the 3D version so I tried buying the 2 movie bundle but had the same issue. I was warned I already purchased a film in the bundle before I paid for it with Apple Pay and asked if I was sure I wanted to buy the bundle anyway and said yes to that. Sure enough, the non 3D version was still there after buying the bundle so I applied for and got a refund on the bundle.
I’m still curious to find somebody who actually has the 3D version of this movie from Apple because if I can I’ll re-open the case and tell support that their guess that it was simply mislabeled in the store is wrong and it’s something wrong with my device. Unless I can find an example I can reference I don’t want to lie about it and waste someone’s time if it really is actually a labeling issue that the tech support division and the engineers / developers can’t correct in this case.
So, just out of curiosity, these movies you’re talking about are all movies you bought from Apple and not movies you got by redeeming a code that gave you a digital download right?
Also, does anybody know if there’s a way to delete a purchased film from your Mac? I bought it on my Apple TV and don’t have it downloaded anywhere but if there’s a way you can download it to your Mac and then remove it from your library I’d be willing to give it a try just to see. You’d think if it was really just a labeling issue they would have corrected it very quickly after everybody complained there was no 3D version of it. The fact that they haven’t changed it in the listing on the store tells me that support just gave me a SWAG (Scientific Wild A$$ Guess) because they didn’t want to bother with it …..
