OK I finally got the call my iPhone X repair is ready for pickup -- over the phone the person said it was my original phone - repaired with a new battery, but when I got to the store it was a newly re-manufactured iPhone X with a new serial number. So why did that take 12 days????? Bridgewater NJ store. What a hassle - I had to return the iPhone 11 Pro I "bought" as a loaner for 12 days. The sales kid said I probably should have purchased Apple Care for the new "loaner" to protect it from damage I guess I got lucky and kept it perfect. So dumb that Apple is not giving free loaners to iPhone X owners. Oh and my repair was $74 with NJ Tax. Hopefully this means I can get another 2.5 years out of this battery. Apple will probably call my phone "obsolete" next time around.Just following up it's been 7 days and I just received an email: "We've received your product. We'll start the repair now."
SEVEN DAYS.. Friday to Friday. Wow. I am in New Jersey.
because the "improvements" are not that great. If you look at what they have done from iPhone X ---> Xs----11Pro it mostly camera improvements. For 12 days I had the 11Pro (purchased and returned) and now I am back to my iPhone X and there is no perceptible difference. Both are 256GB models. I know on paper the new phone has faster processor and more RAM, but in use I can't see it. Maybe the screen was a bit brighter? Maybe the speaker was a little louder? Incremental improvements. Not worth the cost to sell and upgrade. In fact I would not be able to tell the difference between the two without flipping them over to look at the camera lenses. I do like the fact that the iPhone 11Pro can shoot 16:9 stills (full sensor?) and the iPhone X cannot. It's probably something Apple could unlock via software. My wife's iPhone Xs Max can't shoot 16:9 stills either. All running iOS 13.6.1Yikes ? glad none exploded lol
That 2017 phone seems way to popular still and it seems to be selling to well still to I often wonder why? It’s pretty old now it’s not made of gold either ?
The screen popped up on my launch iPhone X about a week ago as well. Predictably the Apple store had to send it off and few days (and £65) later I’ve got my old phone back complete with new battery. Bit of a pain to have to pay for what is obviously a premature failure, but it didn’t seem worth arguing over. At least the new battery should easily be good for another couple of years.
I do wonder if wireless charging is a factor. Mine’s been charged wirelessly every night and it’s the first iPhone I’ve had where the battery has failed like this.
Regarding wireless charging, I also wonder if that could be a contributing factor. However, my launch month iPhone 5 also developed a swollen battery....
I do wonder if wireless charging is a factor. Mine’s been charged wirelessly every night and it’s the first iPhone I’ve had where the battery has failed like this.
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I only ever used Apple chargers on my iPhones 5 and X; both batteries became swollen though.I have a question were the people with batterys swelling, using the Apple iPhone charger or an after market charger?
The battery doesn't get overcharged.Having the Apple charger over charge the battery is not a good thing.
If the battery is not being over charged, then why does the battery swell? are they just exploding all by themselves.The battery doesn't get overcharged.
There can be batteries out there that are defective in one way or another, or there's something else that could be in play. But short of some defect somewhere overcharging isn't something that happens as the phone doesn't allow for that.If the battery is not being over charged, then why does the battery swell? are they just exploding all by themselves.
I have read in the forums where people have been told by Apple support, that their phones with cases opening up because of the battery can still be used.
I am not implying this is factual advice coming from Apple support, what i do know is the battery in my old Apple iPhone 8Plus would hold a charge really good, today after the swelling case problem it quickly will lose charge so my getting a new phone was a good idea.
Just where is that information to be found?There can be batteries out there that are defective in one way or another, or there's something else that could be in play. But short of some defect somewhere overcharging isn't something that happens as the phone doesn't allow for that.
A quick search brings up many articles. Here is a link to one of them. Scroll to the battery charging section.Just where is that information to be found?
Yes hopefully someone will.A quick search brings up many articles. Here is a link to one of them. Scroll to the battery charging section.
Just think of how dangerous it would be if the if the phone overcharged the battery. Once the battery reaches cpaacity, the phone‘s electronics stop charging until the battery decreases a bit. It then allows charging to begin again. This is called trickle charging.
I’m sure someone will have a more technical, and informative answer, but that’s the jist of the situation.
I have a question were the people with batterys swelling, using the Apple iPhone charger or an after market charger?
I’m pretty sure it won’t explode. And I’m hoping that you end up with a brand new (well, refurbished) phone.So, I suddenly have this problem with my launch day iPhone X. I'm on a trip and using my HyperJuice 18w charger for the first time. Coincidence? Maybe.
Made an appointment at my local Apple Store for Friday evening, which is the day I get my iPhone 12 Pro. Guess the timing could have been worse! Even if they send it away, not a big deal. My wife's getting the X and couldn't care less that she'll have the 6S for awhile longer.
Will report back as to what they do, for the good of the thread. I'm out-of-warranty. Now just hoping the thing doesn't explode, but based on everyone's comments here I'm feeling much better about that risk.
No pics?Hi there, just today I discovered that my iPhone X screen is popping up from the case. Upon further inspection it appears to be a swollen battery. I am going to the apple store tomorrow but I was wondering if I will be getting a new replacement or would Apple replace the battery? And what would the cost be? The iPhone is out of warranty but it is still under 2 years old.
Update: Just took it into the apple store today and the person that was helping me out replaced the the whole iPhone for free. Thanks for all the replies.