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3goldens

macrumors 68000
Feb 26, 2008
1,883
260
Born NYC Living in CT
I’d seen posts that said people received different light seal recommendations based on whether the insert was there, presumably taking up space. I was concerned if I bought tomorrow and couldn’t get the inserts for a bit the seal might be wrong in the meantime. I wasn’t sure how much of an issue that is.
The inserts do not take up space or affect the light seal.
 
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thatsmyfish

macrumors 6502
Nov 20, 2009
339
100
The inserts do not take up space or affect the light seal.
Fantastic, thank you. I saw posts that said people would receive different measurements based on whether or not they were intending to use inserts. Would it impact the fit at all? I thought something to do with how far away you had to be from the lens?
 

thatsmyfish

macrumors 6502
Nov 20, 2009
339
100
I have a similar situation. I was undecided at first, whether to get inserts or not. I had cataract surgery several years ago which gave me 20/20 vision. However, I do have still have an astigmatism that affects my distance and reading. I don’t usually wear glasses anymore watching television or at the movies. I do use them for driving & reading. I find the inserts helpful. I can use them without the inserts. I certainly recommend that you get them after your exam try them out and if you find they help you’ll be glad you went through this process. Remember, you always have two weeks to return them. You don’t have to wait to purchase the Vision Pro. You can always buy it now and have your exam and order the inserts.
We’re in a similar boat. I prefer to wear glasses all the time because while I have no trouble seeing a TV screen or a movie screen, it’s clearer with glasses, so why not.
 

nfl46

macrumors G3
Oct 5, 2008
8,356
8,732
How far are your eyes to the lenses with the inserts installed? I’ve measured a 21 lightseal without lenses, and gotten 23/25 with inserts. Anyone have success with the 21 lightseal with inserts installed, or is it too close for optimal viewing?
I can speak on this one.

When I got my headset, I had the 26W. After a few days, I received my inserts and found the 26W to be leaking in light. I went to the Apple Store and had a couple of the guys help me. When I placed the headset on, they looked underneath it and saw the light coming in as well. So, they had me try the infamous “21W” and 22W, and the 22W won out for me. I did get the “you’re too close for optimal viewing message,” but it went away and only pops up once or twice per day. I can honestly say the 22W was perfect for me with the inserts.
 

TLewis

macrumors 65816
Sep 19, 2007
1,295
120
The inserts do not take up space or affect the light seal.
For many people, the app recommends a different light seal depending upon whether or not lenses are used. For me, I was recommended a 23W with lenses or 21W without.

Interestingly, the lenses work just as well with the 21W as with the 23W, and the 21W is more comfortable for me.
 
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SpaceGrayAlways

macrumors regular
Oct 27, 2017
222
192
Somewhere
Just adding this post into the mix as it may be relevant to some readers here:

 

Kierkegaarden

macrumors 68020
Dec 13, 2018
2,363
4,011
USA
I haven’t done a demo yet. My thought was to purchase and return if I didn’t like it, but wasn’t sure if part of the purchase process was I could try on my unit to confirm the light seal. If not I’d postpone and schedule a demo appointment for some time next week.

*edited to not duplicate another thread
I would highly recommend holding off on purchasing until you demo at the store. This will eliminate any questions or issues you have about the fit. As I’m sure you’ve read, the fit is vitally important to getting the proper experience — the wrong fit could give you the wrong impression.
 
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thatsmyfish

macrumors 6502
Nov 20, 2009
339
100
I would highly recommend holding off on purchasing until you demo at the store. This will eliminate any questions or issues you have about the fit. As I’m sure you’ve read, the fit is vitally important to getting the proper experience — the wrong fit could give you the wrong impression.
Appreciative. The store ended up not having stock but we had a hard time getting a light seal that worked for me. We got to a “best that we tried” and I’ll watch for stock and may do a 14 day trial.
 

mguzman

macrumors member
Dec 17, 2007
87
60
I just had mine rejected because Zeiss said there was no doctor’s signature. When I looked at the prescription I do see a signature. I reloaded the prescription with an arrow pointing to the signature, and also submitted an issue report on the Zeiss website. No customer support phone number I can find, just email with 2 business day response time.

I bought Zinni Optical lens for my Quest 3 with the same prescription with no problems. Zenni has email, chat and phone support. So far not impressed with Zeiss. Thankfully my vision is adequate enough to use the Quest without inserts so can probably use the Vision Pro without in worst case. The lenses help but are not absolutely necessary for me.

Hope Zeiss gets their stuff together, or more responsive vendors eventually start providing VP lenses.
I eventually got so fed up dealing with Zeiss that I canceled the pre-orders for both the AVP and the lens. I kept getting different cryptic replies on why the prescription was rejected, and my requests for support submitted on their website were ignored. Today, almost a month after I requested assistance, Zeiss sent me an email saying “We have received your request. We will get back to you within 2 business days”. Will be interesting to see what they come back with, or if they do.

For the others that had to fight Zeiss and had the patience to keep fighting, I hope you are enjoying your AVP.
 

abell2454

macrumors newbie
Mar 10, 2023
10
8
Zeiss accepted my prescription and it’s extremely high. Expecting the lens on Friday per UPS.
 

gerald.d

Cancelled
Oct 20, 2007
223
303
Sorry for a dumb question that may have been answered earlier, but what is the process for walk-in purchases at an Apple Store if you need the inserts.

Do you just go in with your prescription and the staff sort everything out for you, and then you wait for the inserts to be mailed? And if so, any idea how long they take to turn up?

I’m still hoping to be able to walk into a store in Manhattan on the 21st and purchase an AVP, but I fly out on the night of the 27th.
 

tobyringle69

macrumors regular
May 13, 2015
172
158
Sorry for a dumb question that may have been answered earlier, but what is the process for walk-in purchases at an Apple Store if you need the inserts.

Do you just go in with your prescription and the staff sort everything out for you, and then you wait for the inserts to be mailed? And if so, any idea how long they take to turn up?

I’m still hoping to be able to walk into a store in Manhattan on the 21st and purchase an AVP, but I fly out on the night of the 27th.
You purchase the lenses separately online.
 

TLewis

macrumors 65816
Sep 19, 2007
1,295
120
Do you just go in with your prescription and the staff sort everything out for you, and then you wait for the inserts to be mailed? And if so, any idea how long they take to turn up?

I’m still hoping to be able to walk into a store in Manhattan on the 21st and purchase an AVP, but I fly out on the night of the 27th.
Delivery times seem to be 7-10 days after prescription "verification" (can take minutes to days). However, you need a US prescription with specific information on it; some people have had their prescription rejected multiple times for not having all of the information (or not having the information clearly marked).
 

gerald.d

Cancelled
Oct 20, 2007
223
303
You purchase the lenses separately online.

Delivery times seem to be 7-10 days after prescription "verification" (can take minutes to days). However, you need a US prescription with specific information on it; some people have had their prescription rejected multiple times for not having all of the information (or not having the information clearly marked).
Many thanks to you both. I've had a quick Google and there's a company (well, probably several!) that specialises in providing the prescriptions for the Zeiss inserts so will book an appointment with them prior to going to the store.
 

TLewis

macrumors 65816
Sep 19, 2007
1,295
120
Many thanks to you both. I've had a quick Google and there's a company (well, probably several!) that specialises in providing the prescriptions for the Zeiss inserts so will book an appointment with them prior to going to the store.
In the US, you can also walk into many places and get a prescription without an appointment. They might not be the best eye doctors, but you should get a prescription that will work with the AVP. Should be under $100 as long as they don't talk you into additional eye tests.
 
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Crombie914

macrumors member
Jul 24, 2002
31
2
Ohio
I apologize if I missed this, but I figured I would share as a data point. My Zeiss purchase was approved and covered by my FSA for those that have dollars.
 
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roland.g

macrumors 604
Apr 11, 2005
7,414
3,153
I am not a lifelong glasses wearer as I only started wearing weak readers, +1.25 or so, about 2-3 years ago once I hit my late 40s. I did a demo of the AVP and gave them that info and they put in the inserts for a range of +.75 to +1.25 or something like that and the AVP looked pretty sharp during the demo, but I truly didn't get that much time of course to know how text will really look.

Curious about it, I took my son's Meta Quest 2 and tried it on tonight, and of course noticed that closed captioning, even the movie picture, and certainly text on a website looked slightly blurry. Apparently with the Quest you can wear reading glasses under it with a spacer if necessary, but when I did this, it actually made the text worse.

What is the distance of the displays in VR or the focal distance created by the displays in an AVP or Quest 2 or 3?

I'm curious as it seems that it isn't a straight match to what you might wear for using your phone or working at a computer?
 
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tobyringle69

macrumors regular
May 13, 2015
172
158
I apologize if I missed this, but I figured I would share as a data point. My Zeiss purchase was approved and covered by my FSA for those that have dollars.
I tried to use my FSA Visa card, but it was denied. I believe some FSA CC's have a list of approved retailers. However, you always have the option to withdraw cash from the FSA CC to reimburse yourself for approved purchases.
 
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ReallyBigFeet

macrumors 68030
Apr 15, 2010
2,952
129
Circling back.

I see nothing in the release notes for 1.1 beta build 2 but the "one side is fuzzy" issue has greatly dissipated. I can still catch it with sudden darting of my eyes to the left side of the screen but it's nowhere near as pronounced as it was originally.

What seems to me to have happened is an improvement to the eye tracking algorithm somewhere and the second lens (I have two different strengths in my RX, different for each eye) is now "tracking in synch" with the other side.

As I suspected all alone...software addressable.

Much, much better now.
 
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Macaholic868

macrumors 6502a
Feb 2, 2017
877
1,198
For many people, the app recommends a different light seal depending upon whether or not lenses are used. For me, I was recommended a 23W with lenses or 21W without.

Interestingly, the lenses work just as well with the 21W as with the 23W, and the 21W is more comfortable for me.

Thanks for the information. I waited until I was sure I was keeping my AVP before ordering lenses and with contacts in my light seal size was 21W after scanning it multiple times before placing the pre-order. After I saw my optometrist earlier this week and got an updated prescription Apple switched my recommendation to a 23W for the lenses after multiple face scans but I’ve heard from people here and on other forums that for many 21W works just fine for them even though Apple’s face scan told them to go with a 23W after adding in lenses. We’ll see. If the 21W works I’ll just send the new light seal back. Luckily for me my wife likes to use the device and the 21W works for her so if I really do need a 23W with the lenses in I’ll keep it and use the 23W with the lenses and switch to the 21W when I’m wearing contacts.
 

James.K.Polk

macrumors 6502a
Aug 31, 2015
862
324
Thanks for the information. I waited until I was sure I was keeping my AVP before ordering lenses and with contacts in my light seal size was 21W after scanning it multiple times before placing the pre-order. After I saw my optometrist earlier this week and got an updated prescription Apple switched my recommendation to a 23W for the lenses after multiple face scans but I’ve heard from people here and on other forums that for many 21W works just fine for them even though Apple’s face scan told them to go with a 23W after adding in lenses. We’ll see. If the 21W works I’ll just send the new light seal back. Luckily for me my wife likes to use the device and the 21W works for her so if I really do need a 23W with the lenses in I’ll keep it and use the 23W with the lenses and switch to the 21W when I’m wearing contacts.
Exact same boat here. 21W without, 23W with. I didn’t love the 23W as-is, and my inserts arrive Monday, so I preemptively switched to 21W (tried briefly in-store with their mocked-up lenses without issue). If 21W gives me issues, I’ll switch back, I suppose!
 

Macaholic868

macrumors 6502a
Feb 2, 2017
877
1,198
Exact same boat here. 21W without, 23W with. I didn’t love the 23W as-is, and my inserts arrive Monday, so I preemptively switched to 21W (tried briefly in-store with their mocked-up lenses without issue). If 21W gives me issues, I’ll switch back, I suppose!

So I got my lenses and the 23W light seal yesterday evening and spent a few hours using the lenses with the 21W I already had last night and this morning then just switched from the 21W to the 23W and right now I don’t notice much of a difference. I got the notice that may face was too close twice wearing the 21W after putting the device on but was able to click past it both times and everything felt OK to me. I haven’t gotten the same message yet with the the 23W so from that aspect it’s made a small difference but so far I haven’t really noticed much of a difference in the FOV, the glare or my ability to control the device between the two.

The limited FOV is a little less noticeable in the 21W but it’s still there for me and doesn’t bother me as I’ve warn VR headsets in the past and knew what I was getting into when I bought it so at this point it’s kind of six of one and a half dozen of the other. Not much of a difference and certainly no need for the 23W light seal at this point. I can say I have had a noticably better experience with the lenses regardless of the light seal size though admittedly my prescription has changed a bit and my new contacts aren’t here yet so I was using my old ones. If the additional light seal were closer to $100 than to $200 I’d keep them both but given the costs I’ll probably be returning the 23W unless my experience with the 21W starts going downhill and I notice eye strain after using it for several hours. With the 21W and contacts I’ve yet to develop any kind of eye strain even after using the device for long periods of time without a break in between so if that changes and I start to feel eye strain after a few days I’ll switch to the 23W and if that clears it back up then I’ll keep it and let my wife use the 21W or use it myself when wearing contacts.

Since the general consensus seems to be most people with lenses and a 23W can use a 21W just fine and many have a better experience with the 21W than the 23W I’d be surprised if you weren’t in the same boat yourself.
 
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0s and 1s

macrumors 6502a
Mar 7, 2004
600
95
OK, USA
I’m currently a 21W user and waiting for my lenses to arrive, but I went to the store yesterday and loved how the 25W felt. I assume that you want your eyes as close as possible to the lenses without impeding blinking, but I hope the 25W isn’t too far that it causes eye strain. I use contact lenses whenever I use the AVP but I prefer glasses over contact lenses.
 
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