Recapping my experience here. For context, I'm active duty military so my most recent prescription was written by a military optometrist at a military optometry clinic.
I ordered a vision pro with Zeiss inserts about 12 hours ago. A little while ago I was notified that Zeiss was unable to verify my prescription. So, I go check out what issues Zeiss found with the prescription:
1) No DOB
2) Prescriber is not an optometrist or opthamologist
3) Prescription is expired
No DOB - fair. Nowhere was it stated during the ordering process that this would be required and it's not listed on my prescription.
Prescriber is not an optometrist - the prescription shows my prescriber's name, license number, and NPI number along with his signature. Using the
NPI Registry I was able to pull up all his details, including the fact that he is a licensed Optometrist in the state of Florida. WTF?
Prescription is expired - the prescription clearly states that my exam was performed Jan 9th 2023 and is valid for 2 years. WTF?
I called Apple support to explain the issues. They connected me to Zeiss phone support who was not remotely helpful. All they were able to do, after I explained why their "issues" with my prescription were bogus, was refer my complaint to a supervisor who would get back to me "within 72 hours."
Agree with what some of the other posters have said: it was bad form by Apple/Zeiss not to be more transparent up-front about prescription requirements. Finding out after the fact that Zeiss doesn't know how to verify an optometry license, can't read a prescription, or that you don't meet their arbitrary requirements for a valid prescription is a truly frustrating experience. Give them your feedback so they can improve the process for others.