I reset AirPods using Apple's method but still no luck with TV. Connects to TV properly and sound is good until either the source or channel is changed, then noting. I also removed and repaired with TV but no luck.Reset your AirPods and it will work. At least it worked for me. If you don’t know how to do it click here.
How to reset your AirPods and AirPods Pro - Apple Support
If you have sound, Bluetooth, or charging issues with your earphones, you might want to reset them.support.apple.com
| AirPods Pro 2 no Sound with Samsung TV - Like others on this discussion thread, I have had issues with my newly purchased Apple AirPods Pro2 and my Samsung TV. In my case the TV is a Samsung AU8000 Crystal UHD Smart TV (2021). I have the problem that has been reported by others with losing sound when changing a channel on my TV. I have been in contact with Samsung support on two different occasions for this issue, and I also have confirmed that I am on the latest version for the TV. From the Samsung perspective, it is an Apple issue since I do not have this issue with my Apple AirPods Pro1 with this same TV. My AirPods Pro2 are at Version 5B58. I have also been in contact with Apple support (I bought the AirPods Pro2 on 11/25/2022) on two different calls. In both cases I was connected with a "senior advisor". On the first call, they recommended I send in my Pro2's to be checked. I did this, and no issue was found. They indicated they could not replicate the issue. I'm sure in their "service center" they are testing with their standard manufacturing procedures. I received the Pro2's back, tried them, and confirmed I still had the same issue. I called Apple support again on Friday January 6. I was connected with a "Senior Advisor" again. We discussed the problem and that the Pro1's work correctly with my Samsung TV and the Pro2's do not work correctly with this same TV. After 45 minutes on the call, the "Advisor" contacted Apple Engineering on what information is needed to be gathered. The advisor was told that Engineering would not accept a ticket for this and that I needed to contact Samsung. The advisor did not communicate to me that this was a known problem or that Engineering was aware of a similar problem. I have tried a couple of the work-arounds suggested on this thread. (1) I changed the Digital Output Audio Format of my Samsung TV from Auto to PCM. This had no effect (positive or negative) on the problem. (2) I also disabled the find my function on the AirPods P2, but this had no improvement on the problem. In case anyone has a discussion with Apple, you can reference my case # of 101889567224, so that you don't get the run around that this is a new issue and has not been reported. I would also encourage you to reference case # 101823815654 from user geneocoso posted on https://forums.macrumors.com/threads/airpods-pro-2-with-samsung-tv-problem.2361980/page-4. I had previously started a different thread, before I found this current one. The other thread is: Official Apple Support Communitythread/254477397 |
Thanks for the tip, I hope someone else try's this to see if it works??? I returned my AirPod get 2, but willing to purchase again if this is an easy fix as you say?
I had the same symptoms. In my case the issue was caused by FindMy on the phone. The solution was to fully dissociate the Pro 2's from FindMy and then from the phone. Pair them with the Samsung (they worked correctly) then pair them back to the phone. Since then, I have had no problems using them and switching between both (and other) devices.
That's it!!! I can't believe it worked. All this time it was simply manually adjusting the volume. How has apple not figured this out yet?
Thanks for the update, unfortunately my AirPods Pro 2 are still having audio issues. Hope they get fixed soon, until then I’m just gonna use my 1st gen instead.
So sorry to hear that Sohail, I had hoped it was a similar BT issue with both brands. I did do a reset after the firmware update before re-pairing them.
Just registered with MacRumors only to write this:
