Let's put all the clues together...
0. Bought from Apple store new - has proof of purchase.
1. Has an iPhone with 12 years worth of photos - Is this an original iPhone 1*?
*Has said never put any photos on the internet to backup and should have 'had more backups' when asked about backing up the photos so it appears the photos have no been transferred year after year to new devices - even though when you connect an iPhone to a MBP it will open the photos app and ask you to backup the photos every time.
2. MacBook Pro 'lost' the backup - no better explanation.
2.5. Bought an iPhone 11 pro and will never wipe/restore his disabled phone (leads to the disabled phone being an older model)
3. Was asked if he entered passcode too many times - not answered.
4. Says he purchases 1 or 2 brand new iPhones every year since 'day 1' - I have to assume this means the iPhone 1 - this just confuses everything that's come before it. So, there are 10-20 iPhones here and just this one phone has all the photos on it from the last 12 years?
5. Confirms no iCloud backup.
6. Apple refuses to unlock. Says stores are closed in the area. Repeats it's 'disabled' without yet explaining how it's become disabled.
6.5. Says spent about $5k in the last month - and has read that once a phone is disabled, that's it - feels that because he has spent so much $ with Apple they should enable it, or allow it to be sent in for a fee and be enabled.
7. Confirms the passcode to unlock the phone is still known to him, but the phone is disabled.
8. Because he has been asking Apple to unlock the phone - we can assume the phone works and powers on ok. But for some reason a passcode is not permitted? Meaning he wants Apple to unlock the phone without it accepting a passcode.
9. Reaffirms he knows the passcode, but the phone is disabled, and it was disabled by his son.
We are waiting to hear how specifically the son disabled the phone so that a passcode cannot be entered - yet it can be enabled by Apple?
I just needed to type that out to try and figure this out chronologically.
Good luck OP!
0. Bought from Apple store new - has proof of purchase.
1. Has an iPhone with 12 years worth of photos - Is this an original iPhone 1*?
*Has said never put any photos on the internet to backup and should have 'had more backups' when asked about backing up the photos so it appears the photos have no been transferred year after year to new devices - even though when you connect an iPhone to a MBP it will open the photos app and ask you to backup the photos every time.
2. MacBook Pro 'lost' the backup - no better explanation.
2.5. Bought an iPhone 11 pro and will never wipe/restore his disabled phone (leads to the disabled phone being an older model)
3. Was asked if he entered passcode too many times - not answered.
4. Says he purchases 1 or 2 brand new iPhones every year since 'day 1' - I have to assume this means the iPhone 1 - this just confuses everything that's come before it. So, there are 10-20 iPhones here and just this one phone has all the photos on it from the last 12 years?
5. Confirms no iCloud backup.
6. Apple refuses to unlock. Says stores are closed in the area. Repeats it's 'disabled' without yet explaining how it's become disabled.
6.5. Says spent about $5k in the last month - and has read that once a phone is disabled, that's it - feels that because he has spent so much $ with Apple they should enable it, or allow it to be sent in for a fee and be enabled.
7. Confirms the passcode to unlock the phone is still known to him, but the phone is disabled.
8. Because he has been asking Apple to unlock the phone - we can assume the phone works and powers on ok. But for some reason a passcode is not permitted? Meaning he wants Apple to unlock the phone without it accepting a passcode.
9. Reaffirms he knows the passcode, but the phone is disabled, and it was disabled by his son.
We are waiting to hear how specifically the son disabled the phone so that a passcode cannot be entered - yet it can be enabled by Apple?
I just needed to type that out to try and figure this out chronologically.
Good luck OP!
and assumed that maybe you meant days or weeks instead.
