Because it is those lawyers doing the work. You (the generic you, not you specifically) are free to not be a part of the class and individually sue apple in small claims court. Then the money would go to you, not some lawyer
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Lawsuit Against Apple's Faulty Butterfly Keyboards Moves Forward
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It was supposed to fix years ago and lawsuit could be evaded if it stops pretend nothing wrong with the MBP keyboard. Apple refuse to discontinue the faulty butterfly mechanism has exacerbated the case and the judge is right to proceed forward.
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Wow 4 replacements is bad, I've had two replacements so far and that was painful enough. Both times I took the machine in there were other people waiting for their appointments, we got chatting, as you do, and compared non-functional keys. Perhaps the lawsuit, if it goes forward, will flush out an actual figure for how many failures there have been.
I don't agree with this suit however, Apple has replaced my keyboard the two times it's broken and if it breaks again they will likely fix it again. For me that's service enough.
The Big Apple Bully Screwed me on my early 2011 Video Card a known problem i repaired my MBP 9 times
and Apple fixed it for free 1 time. Apple knowingly make a POS and they should fix it for free for Life of the Original Owner. My Apple mechanic was a 7 hour drive One Way. No one in my City had the ability to repair
the graphics card. I hope my 2019 MBP holds up for 10 years after paying $4000. Thats with out Tax and $400 off the MSRP. Only 1 keyword failure, 1 Battery replacement and a bad Hard Drive which i fixed and didn't have a problem with. But screwing me on the Graphics Card that was EVIL! Some of the stuff APPLE does to its customers is worse than a Micro$oft OS !!!
and Apple fixed it for free 1 time. Apple knowingly make a POS and they should fix it for free for Life of the Original Owner. My Apple mechanic was a 7 hour drive One Way. No one in my City had the ability to repair
the graphics card. I hope my 2019 MBP holds up for 10 years after paying $4000. Thats with out Tax and $400 off the MSRP. Only 1 keyword failure, 1 Battery replacement and a bad Hard Drive which i fixed and didn't have a problem with. But screwing me on the Graphics Card that was EVIL! Some of the stuff APPLE does to its customers is worse than a Micro$oft OS !!!
You might want to learn the difference between data and an anecdote.
Don't feel bad My Early 2011 MBP has a BAD GRAPHICS CARD and had been repaired 10 times, Got tired of trying to keep it alive. APPLE should be responsible for their POS faulty design for the life of the original Owner. ALL NEW REPLACED KEYBOARD'S NEED TO BE THE NEW DESIGN! Apple has become Very Greedy by screwing its loyal customers.
While I don't disagree, a lawyer I know once told me "I convict on anecdotes."
Data is just a lot of anecdotes that someone bothered to compile.
You mean being consistently right, basing my posts on facts, quoting the annual reports, and not freaking out over every little thing? Guilty.
Ok...we will see where this goes and if it fits the definition of nowhere in the sense that was pretty clear when I made the comment.
”Nowhere” would mean a small sum for affected users, a meaningless (to Apple) fine, or some sort of extended warranty program that essentially already exists. Those would not be examples of big wins for consumers, so it’s pointless.
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That speculation. I’d recommend taking it to Apple and seeing what they’d do case by case. Tech isn’t designed to last forever anyway.
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See? Told you guys...but you won’t even listen to an attorney unless he tells you to sue Apple for your $3.50 gift card.
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I don't know about anybody else, but out of the two butterfly MBPs I use, both obtained at about the same time, and both carried in the same camera bag at all times, only one of them is fine after about two years. The other had a couple of keys that started malfunctioning after about three months, and at this point, has five or six key caps that quite literally fall off if I turn the machine upside down. I've never had a Mac keyboard failure of any kind in 25 years of using them prior to this one, so to say that this is alarming is something of an understatement.
BTW, a failure rate of even 0.1% of hardware is typically a recall-level event when you're building things in the quantities that Apple does. I'd be willing to bet that this keyboard's failure rate is way, way higher than that. In fact, one recent study suggested that the number might be as high as 30%, which from any less beloved company would be a career-ending failure, if not a company-ending failure.
My guess, based on a non-random sampling of people I know who own/use them, would be probably more on the order of 10%. Either way, this keyboard is an absolute disaster, and I'm being generous with that wording.
The class action lawyers working on this should not accept any warranty extension that does not include replacement of the keyboard with a redesigned model. It should be relatively easy for Apple to provide updated top-cases based on the 16" keyboard, with connector cables designed to attach to each of the previous 15" models' logic boards, and nothing less than that complete solution is, IMO, an acceptable outcome from this lawsuit.
What’s the stats on the 2019 butterfly 15”? Haven’t seen any reports of issues with updated materials
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Why haven’t you called AppleCare and have them swap the machine for a new one already? It’s what they did after 3 replacements of mine(2016-2019)
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After 3 major repairs you have an option to get the machine completely replaced. It’s happened to me twice I. The past with two different machines. Talk to AppleCare senior advisor and bring up lemon laws and the time you lose without your computer.
10 replacements? have you not looked up the 3-4 major replacement issues with electronics? Apple will take care of you but you have to get ahold of the right person. I emailed Tim cook about my 2016 keyboard issues and one of his senior advisors called me literally within 5 days of that email.
It's not a "waste of everyone's time." That's why a judge moved forward with the case. Redesigned? You mean after 4 years of butterfail keyboard hell? You act like it was QUICKLY resolved by Apple. Stop drinking the Apple Koolaid and posting ridiculous fanboy comments like this.
Apple should be severely nailed for this disaster, a frickin 4 YEAR DISASTER!
They probably knew they were selling a device with a latent defect, that is, a device that they knew would fail at some point, (though unlikely at the point of sale). In Europe, at least that is illegal and a company can be held accountable for up to 12 years.
Name a similar case any tech Company was “severely nailed” for something like this. You dont even know the breadth of the “problem” besides some anecdotal evidence. Apple kept this keyboard for 4 years before redesigning, indicating it was not a serious problem that needed immediate attention.
Designs change and optimizations are made all the time. Very difficult to prove this was some widespread issue without data only Apple has. Their actions tell me it was somewhere in the neighborhood of reasonable or they would have immediately changed it.
Perhaps it became too much of a headache and they changed it. That doesn’t mean there was some gigantic issue or design flaw that needs consumer compensation. Show me the huge damages consumers experienced. Apple has a repair program if you’re impacted.
Get over it. Class action lawsuits are a waste of everyone’s time besides the lawyers, which is the only reason there are so many class action suits. Historically, they have VERY RARELY amounted to anything and the only ones of any consequence are health and safety related or accounting fraud. Even still, the awards for consumers are typically small and the impact tot the company is near zero.
There is a SPECIAL WARRANTY to cover them. Do you think Apple did that for fun? Get real.
I am just starting to get regular issues with 3 keys on my 2016 15” MBPro. I have about 11 months left to have it repaired but the repair just sticks the same faulty keyboard in it. So, best case I get another 3 years out of my Mac, vs the 8 years and 7 years on my 2011 13” and mid 2012 15” which are still going strong.
i might get the top case replaced and sell it on, put the proceeds towards a 16” instead, although the soldered in memory and ssd still bug me as they are true points of failure in computers.
on another note, the uk has a right to repair/refund covering up to 6 years from the purchase date on goods that have an inherent manufacturers fault. Like the keyboard that Apple acknowledges is faulty. This should be a strong case to push for a refund as the repair is not actually going to fix it.
i might get the top case replaced and sell it on, put the proceeds towards a 16” instead, although the soldered in memory and ssd still bug me as they are true points of failure in computers.
on another note, the uk has a right to repair/refund covering up to 6 years from the purchase date on goods that have an inherent manufacturers fault. Like the keyboard that Apple acknowledges is faulty. This should be a strong case to push for a refund as the repair is not actually going to fix it.
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Those are completely baseless claims.
I could say “I am Tim Cook under cover and this is BS”.
The ONLY meaningful research done by Appleinsider showed than less the 10% OF THE DEFECTIVE MacBooks that went into assistance were related to keyboard issue.
WHich is a relevant statistic but FAR from the disaster you are describing here.
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Last revision (MacBook Pro 13” 2019) is from a few months ago. Apple didn’t abandon anything.
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Yes. According to my own anecdotal experience I don’t believe him
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Even if 5% of the sold keyboards are defective, it still is an huge number (millions of units).
That’s the reason for the replacement program and the decision to switch back to the scissor.
But it still is different from the “all are defective” meme you can find on forums like this.
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If you rely on your laptop for work AND you’ve been without it for a week while the keyboard was being replaced – on more than one occasion – I can assure you that you would certainly not be so blasé.
FWIW, I actually like typing on the butterfly keyboard, but dust particles can be a killer for this design. It’s very easy to get unlucky. I don’t eat or drink at my keyboard, or have dirty hands, but computers attract dust, especially in an office environment. Just have a close look at your screen to see if that’s the case or not. I’ve had two keyboard replacements. Now I have a compressed air blower can to hand and a plastic tool for lifting off the keys. I really shouldn’t have to be doing this.
Regardless of how this lawsuit is benefiting only the lawyers, Apple is also not caring for customers experiencing the issues saying, and also by Apple fanboys, "it's corporate business". Yes. both side is doing their typical American business as usual.
So why should I be angry about any one side? Hence, I take a side based on my view, and this time, Apple's the side that gotta be kicked. good luck laywers! you are good for sometimes.
So why should I be angry about any one side? Hence, I take a side based on my view, and this time, Apple's the side that gotta be kicked. good luck laywers! you are good for sometimes.