lolwhat, this “new” keyboard is only available for the expensive 16 inch models. What about 13 inches? Apple is still selling them with faulty unreliable keyboards..
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Lawsuit Against Apple's Faulty Butterfly Keyboards Moves Forward
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lolwhat, this “new” keyboard is only available for the expensive 16 inch models. What about 13 inches? Apple is still selling them with faulty unreliable keyboards..
If there wasn't a problem then there wouldn't be an extended repair program, which included adding the 2019 15" the moment it was released.
As of today, neither the MacBook Air nor the 13-inch MacBook Air can be bought with a redesigned keyboard.
And that's ignoring that the lawsuit is about people who have already spent thousands on a machine with a broken keyboard. Are you telling them to just buy new?
There isn't just a lawsuit. There's also a repair program.
How many % does it affect? We don't know. But it does appear that, among people who own recent Macs, it's very likely you know at least one person with an affected keyboard.
If the lawsuit case found any guilty, it won't just incur a huge fine to the company but few more executives need to held responsible for the disaster it helps created by selling defective components over the years.
...because it's on the extended repair program.
id stretch that 11 months of your keyboard out till the end that way in 10 months from now you get a whole new top case and battery. not a bad deal imo.
This is NOT the world you live. Travel a bit around the world and you will see that it is just the COUNTRY you live in.
I’ve had the keyboard on my 13” MacBook Pro replaced 3 times. It’s a lot of time, effort and resources wasted. Each time the machine goes in for repair I lose valuable time away from work and income.
It’s now malfunctioning again.
wonder if I can join the class action from Australia?
Can YOU come up with any statistics whatsoever about your statement that “almost everyone who has one loves them”?
I‘ll give you one statistic of my own: The moment I tried one of this keyboards I was in disbelief as to how bad they are. Every time I tried them ever since, in the hope that they had improved on them, I still could not understand why would anyone put up with such a bad design. I am talking about the feeling of the keyboard without even taking into consideration the reports of failures and the attempts by Apple to remedy the situation by offering unprecedented extended warranties.
This is the only statistic I care about.
LOL...the judge not allowing the lawsuit to be dismissed isn't some big victory for the plaintiffs. Also, the word "faulty" should be in quotes in the headline. Nobody has actually proven anything about the overall reliability of the butterfly keyboards yet. Bloggers screaming about anecdotal experiences isn't proof of anything other than anecdotal experiences.
I realize that all the cool kids are hating on the butterfly keyboard, but here is a thoughtful and divergent opinion via AppleInsider.com
Excerpt:
Excerpt:
An absolute refusal to consider facts
This spring, AppleInsider uniquely reported details of real-world repair data from service partners going all the way back to 2012. We found that despite sales of "about the same number of MacBook Pro sales year-over-year, the total number of service calls were lower for both the 2016 and 2017 MacBook Pro in their first years of service, compared to earlier models, even when including keyboard failures."
We also noted, "keyboard failure percentages for 2016 and 2017 'butterfly' MacBooks specifically were unchanged from the first year and beyond, and there has been no surge of people seeking repairs after Apple launched its keyboard repair program, despite significant media reports concerning problems with the butterfly keyboard and publicizing the repair program.
"Since the 2017 MacBook Pro launched with a revised butterfly design, repair service data is very clear that the keyboards it used were better from a reliability standpoint. Failure rates on 2018 MacBook keyboards have also been lower than on the initial crop from 2016, but about the same as they were with 2017 MacBooks."
The bloggers who were really committed to their cause could dismiss these facts by making up logic suggesting that maybe people were suffering in silence, or buying cans of air to blow debris out of their keyboards on their own.
But the larger reality that can't be explained away is that Apple's sales of Macs are clearly growing, surging last year at the launch of new 2018 butterfly MacBook Pros and reaching a new peak this year right as Apple introduced its enhanced mid-2019 butterfly 13 and 15 inch MacBook Pro models.
That sales peak occurred before Apple's launch of the newest 16-inch non-butterfly model, which was widely speculated to address its keyboard feel.
One can opine about their personal preferences in keyboard feel, and it's perfectly legitimate to express a preference for keys with deeper travel and so on. But the most popular claim that activist bloggers were making was that Apple's keyboards were defective and that people were not buying them.
That's not a fact subject to opinion. Anyone saying that potential buyers have been racing to leave Apple to get competing notebooks from other vendors is simply wrong. It's not just incorrect, it's a $7 billion lie.
But the larger reality that can't be explained away is that Apple's sales of Macs are clearly growing, surging last year at the launch of new 2018 butterfly MacBook Pros and reaching a new peak this year right as Apple introduced its enhanced mid-2019 butterfly 13 and 15 inch MacBook Pro models.
That sales peak occurred before Apple's launch of the newest 16-inch non-butterfly model, which was widely speculated to address its keyboard feel.
One can opine about their personal preferences in keyboard feel, and it's perfectly legitimate to express a preference for keys with deeper travel and so on. But the most popular claim that activist bloggers were making was that Apple's keyboards were defective and that people were not buying them.
That's not a fact subject to opinion. Anyone saying that potential buyers have been racing to leave Apple to get competing notebooks from other vendors is simply wrong. It's not just incorrect, it's a $7 billion lie.
Not to mention the so call Repair programme only allows you to "fix" your keyboard for up to three times.
I wish they just give something like $200 Credit for MBP 2016 - 2019 owners to let them buy newer MBP and put an end to their misery.
This is an important point: non-anecdotal statistics point to the overall reliability of the MBP increasing with the 2016 and later models, not decreasing. Those still aren't really official numbers, but it's a larger data set than anecdotes for sure.
The amount of utter BS from AppleInsider.
1. Not everyone was willing to paid ridiculous amount to fix their keyboard,
2. Not everyone have the problem has the luxury to have their MBP away from them for days if not weeks.
3. Most of them just decide to use an external keyboard.
4. The Data coming from specially programming community / Software business, roughly few thousands participants has been 60+% of MBP owner has those problems. ( Oh no these are not facts according to AI )
5. Not everyone has an Apple Store near them. Which means the Apple Store reported number are not an entire view of the problem
6. It is Appleinsider
7. No single Services Provider will have full details of the problem.
8. Did I mention Appleinsider?
8. Sales of Mac were not growing, it has been stable for years.
9. Active user of Mac were growing, but not at the rate as Apple has liked. nearly 60% of all Mac were sold to new users, and vast majority of them are from China. That is roughly 10M of new Mac users added to the Active number of Mac users. But did we see a 10M growth of new Mac user every year? No. ( That means there are certain number of users leaving )
10. And all these are Apple Official Numbers if you want to check them up.
11. Sorry did I mention Applesinsider?
12. The amount of BS coming from Appleinsider or DED every time Apple has a problem and they decide to spin it in Apple's way is beyond any word in the Oxford English Dictionary could possibly describe.
Actually, your posts rarely have any facts (just like this thread). The vast, vast majority are grand sweeping pro-Apple opinions and defenses to any post critical of Apple. Go back and take a look at them.
Honestly, when I first came across your posts, I thought it was a parody account.
Honestly, when I first came across your posts, I thought it was a parody account.
It is a flawed design, apple knows it, hence the remodels and program.
It didn’t cost $1000, it was not an iBook.
It was the PRO level device, something as simple as a keyboard, invented/designed a while ago, should work.
They charged ridiculous amount for untested, rushed design and let many people (who trusted them) down.
Since the G4, I trusted apples pro designs, I didn’t question or seek reviews.
Now I do all because of the 2016-19 debacles.
People that invested thousands have a devalued and ticking time bomb.
Apple should be made to feel a little of what they have tried to avoid owning.
It didn’t cost $1000, it was not an iBook.
It was the PRO level device, something as simple as a keyboard, invented/designed a while ago, should work.
They charged ridiculous amount for untested, rushed design and let many people (who trusted them) down.
Since the G4, I trusted apples pro designs, I didn’t question or seek reviews.
Now I do all because of the 2016-19 debacles.
People that invested thousands have a devalued and ticking time bomb.
Apple should be made to feel a little of what they have tried to avoid owning.
Where are your own numbers? You don't have any. You make sweeping comments like "most of them decide to use an external keyboard" without any evidence to support it other than the fact that, yes, you can use an external keyboard with an MBP. You're also deliberately ignoring the publicly available sales numbers for the MBP. Sales have increased since the introduction of the butterfly keyboard, not decreased.
Don't worry there are plenty more to follow them on this forum.
I don't know of any company that reports great or vast numbers affected. It's always a "small", "insignificant", "low", "limited", etc. number and unsurprisingly that quantifier tends to grow.
Even with Apple's known manufacturer defaults that they had to cover, like the NVIDIA GPU faults or a number of other service programs; it's not a coincidence that every one of them are worded with quantifiers to describe them as though most aren't affected.
I had the Apple Watch battery swell on the original and push the face off, hanging by the display connectors. Made an appointment, arrived to find 3 other people sitting at tables to get the same service. I was in/out in about 20 minutes, but coincidentally, I just so happened to see 3 other owners with this problem. The failures don't happen systematically and predictable or are evenly distributed. But, even during that interaction, sales staff for Apple are trained to say this is "rare". Give me a f'in break!
Check out the wording on every one of their service programs for Apple's use of each being a "small number". Bunch of marketing propaganda like some replies you'll find on here.
Apple Exchange + Repair Extension Programs
I'm one of the plaintiffs in this action but I don't expect to receive more than a few dollars for my trouble. The official Apple centre I used took 10 days to fix the keyboard so that's something I don't want Apple to get away with. Terrible service!
LOL. Took over two weeks to get a HomePod replaced from their trash can creating 13.2 software release. A '15 15" MBP took almost a month before I had it repaired for a battery problem that just so happened to have a power distribution circuit issue and required a logic board replacement, as well. Hmm...and just a few months go by with suddenly Apple creating the '15 MBP battery replacement program. I guess just another coincidence. AMIR?
Apple: We'll just use the wording for this one as " in certain circumstances" type of failure.
I had three different models, all faulty.
I had a bent ipad.
Last year was the worst apple year I have ever experienced and I felt it big time as I chose this year to invest heavily.
I’m the end, after emailing Tcook, I got a result and refunded.
I fought, and wasted a lot of time on this. It was mostly the store level poor service and time spent explaining and fighting for my rights that annoyed me.
I lost so much time, but so much faith in a product that WAS much better.
I now just won’t invest as heavily, it lost its sheen and is now just a machine
I had a bent ipad.
Last year was the worst apple year I have ever experienced and I felt it big time as I chose this year to invest heavily.
I’m the end, after emailing Tcook, I got a result and refunded.
I fought, and wasted a lot of time on this. It was mostly the store level poor service and time spent explaining and fighting for my rights that annoyed me.
I lost so much time, but so much faith in a product that WAS much better.
I now just won’t invest as heavily, it lost its sheen and is now just a machine
