It did not work for me on my usual session, but I could download an update by logging on a different user.
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Resolved Suddenly unable to update or download from AppStore
- Thread starter Patrice Brousseau
- Start date
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Another Mojave (10.14.6) user here with the same issue. Three updates on the App Store, click update and nothing happens, I get the spinning progress wheel and that's it. Tried logging out/signing back in, restart etc. with no joy. The updates aren't essential but this bug is frustrating. I may try the suggested Activity Monitor fix.
First of all, sorry for my English :')
This partially worked for me, but I managed to update and I think it might be interesting to explain how.
First I will say that I use a Mac Pro 5.1 with three MarcOs for work, Mojave for a couple of months for being necessary.
With the other two Macos (Sierra and High Sierra) I had no problem for updates, but with Mojave there was no way. The strange thing is that one of the updates was for software that I did not have installed in Mojave...
An update I managed to do by creating a new user. Then it was when I noticed that Mojave detected software that I had in other directories, independent of the installation.
For one of them I simply compressed a backup copy of the app I had saved. The other (Whatsapp Desktop) was "more complicated": I had to do a full uninstall with AppCleaner (without leaving Mojave) of what was installed on Sierra and High Sierra. After this I could directly reinstall WhatsApp from the App Store, killing before
appstoreagent. When I reboot in one of the other systems I will have to reinstall WhatsApp, but it seems like a minor problem.
It is because of Security Update 2021-002.
Quick Fix (temporary)
While running App Store go to Activity Monitor app and force kill appstoreagent process.
Starting download/update again everythig works as expected, but until quit App Store,
then problem apear again.
Source
Quick Fix (temporary)
While running App Store go to Activity Monitor app and force kill appstoreagent process.
Starting download/update again everythig works as expected, but until quit App Store,
then problem apear again.
Source
It is not related to 2021-002. Others have already performed clean installs with distro's issued prior to the 2021-002 SU and the App Store was still borked.
Agree, it's been a while since I performed any Security/Systems update and I'm experiencing the issue too.
I have only installed 2021-001 and the problem for me started shortly after 2021-002 dropped, even though I didn't install 2021-002. So, it's not 2021-002 per se.
I still think this is a message from the cosmos that we shouldn't use the Apple App Store. Perhaps Apple is just weaning us from using the store with the idea of something bigger later. Who knows?
Ok, I got this to work. Opened app store on boot up, killed appstoreagent then downloaded an app.
I saw somewhere (I think Apple support forums, not sure) that there is a Security Update 2021-003 beta (for those enrolled in beta testing). Hoping that they will fix this bug before releasing this new SU...
By the way, this issue with App Store somehow also affects sleep, at least on my MP5,1. I've discovered that my MP will sleep according to defined parameters as long as App Store has never been started after a shutdown or reboot. The moment App Store is opened, the Mac will not sleep (monitor sleeps but Mac itself never enters a low power/hibernate state). Here are my findings:
Was wondering if anyone else has noticed similar? If so, is there another associated process preventing sleep? I've checked the 'Energy' tab within Activity Monitor and nothing stands out. Also ran
Edit: did some more tests and it appears
Edit 2: I think Apple's doing something. Earlier this morning, my download history was shown correctly. Now, all apps (even those installed already) show a blue cloud. That said, sleep appears to be working again although downloads still don't happen unless
Edit 3: disregard sleep comments above. Still not 100% sure if the App Store issues have anything to do with my sleep problems, or if it's coincidental but due to something else. I've struck my comments out for the time being.
Sleep functional if App Store has never been started after system bootSleep no longer functional if App Store opened;Quitting App Store does not restore sleep functionalityForce quitting or killingappstoreagentif App Store is open does not restore sleep functionalityQuitting App Store as well as killingappstoreagentdoes not restore sleep functionality
Sleep functionality only returns after rebooting the Mac and ensuring App Store is not opened
pmset -g assertionslog|grep -i sleep within Terminal and saw nothing obvious.Edit: did some more tests and it appears
appstoreagent has nothing to do with it. I rebooted and watched the Activity Monitor and noticed that appstoreagent loaded itself even without starting the App Store. Timed sleep did work in that instance. However, the App Store itself once opened and even if quit, does something to prevent sleep which never happened prior to this incident. Very weird.Edit 2: I think Apple's doing something. Earlier this morning, my download history was shown correctly. Now, all apps (even those installed already) show a blue cloud. That said, sleep appears to be working again although downloads still don't happen unless
appstoreagent process is terminated.Edit 3: disregard sleep comments above. Still not 100% sure if the App Store issues have anything to do with my sleep problems, or if it's coincidental but due to something else. I've struck my comments out for the time being.
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I tried this and it finally started the update, got about 90 percent around the circle and just froze. Tried to kill the appstoreagent again - no luck getting the software to update. MacBook Air Retina, 13-inch, 2018 10.14.6
I was just thinking how great to update my software going to the trusted App Store instead of finding the software's official website, downloading and then installing. oh well
I was having that problem too but not clear whether App Store was causing it. I checked the Console for sleep error messages and found that my Apogee Duet Maestro daeman was preventing sleep; I killed that process and restarted the program and back to normal sleep. I suppose I could try the App Store again and see if that kills the sleep function.
...and now Account history shows correctly again. Not every app has a blue cloud next to it any more. Something is definitely going on here.
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I don't think it's the App Store or appstoreagent. Checking assertions in terminal via
pmset -g assertions shows nothing amiss when either are running as you can see here: I edited my earlier post and struck out my initial observations. Could be related to App Store, but everything I'm seeing indicates otherwise. Could be coincidental. All I know is that I started having sleep issues after discovering this problem with the App Store and assumed both were related.
I had it work for me earlier today, too. I was shocked to get a Notification that there was an update for an app. So, I started the App Store and tried to download the update. Nothing but the swirly... So, I tried the suggestion and it immediately worked!
I guess this will be another AppleScript candidate to go along with the one to Fix (the) App Store Cache (the one you need to delete to prevent the "We could not complete your purchase." stoppage) and the one to Fix Software Update Reminder (the reminder that used to keep telling me to upgrade to Catalina. Presumably it tells me to upgrade to Big Sur now...).
It's funny how I had no need for any of these AppleScripts a year ago. I guess that's progress for you.
What are you using for the Catalina/Big Sur reminder? I have a profile installed so I can ignore updates in Terminal, but it's a bit cumbersome.
Anybody that escalated the bug to Apple support had any news about a possible fix?
It’s now misbehaving since one week. Maybe I’m too optimistic
It’s now misbehaving since one week. Maybe I’m too optimistic
I have filed a bug report through Apple developer feedback reporting system . Have not heard anything.
do shell script "defaults write com.apple.systempreferences AttentionPrefBundleIDs 0"
Just make this into an AppleScript app and run it after you've done an upgrade or looked for an upgrade through "Software Update".
This has been happening to me on Mojave too, the last few days, the temp ending process works.
I have filed a bug report about this on January 15. Over a month later haven't got any response, so yesterday, February 24, I chatted with support. I was escalated to a clueless higher level person 3 times and finally transferred over a phone support, who also called the iTunes group to see if this is a regional issue (eg having a US account but currently in the EU). I told them this is not the first time I am in the EU with Mojave and downloads worked fine, so this is NOT a regional/locale issue.
I cannot believe how many clueless people are there at Apple. Granted, they are very nice and polite and trying to be helpful, but aside from how to turn on your computer, they are clearly no help in more involved cases.
One of them said he checked my account in the backend side of things and all was well, so the issue is with my system.
So I thought why not do a clean install of 10.14.6. That should alleviate the problem. Nope. First I just installed the original 10.14.6 package with no updates. No luck. Apps are still not getting downloaded, just the usual spinning cursor is visible forever. Then I installed the latest updates and security patches. Still nothing.
I have noticed from time to time, that when Apple releases a major version, the App Store messes up with the downloads, but so far this issue never lasted this long.
So now here I am with a cleanly installed OS and cannot put any apps on it from the app store. I have no understanding that why Apple has not figured this out in the past, since it happened before as well.
It seemed to me that the only thing support does is trying push people to install their latest OS. They are nothing but salesmen. The phone support person screen shared with me and checked basic things like what is my model and how much free space I have. Right, because it is not something you can just ASK, you need to SCREENSHARE to find it out!!! I am extremely furious at the moment.
Submitted ANOTHER bug report of this same issue yesterday - like that will make a difference - but I don't care. This is really insane!
I am sure you guys seen this...
https://support.itsolver.net/hc/en-...36-macOS-Mojave-won-t-download-from-App-Store
this...
https://apple.stackexchange.com/que...r-500-com-apple-commerce-client/352847#352847
and this...
https://apple.stackexchange.com/questions/350669/cant-install-updates-from-macos-app-store
None of them helps.
I cannot believe how many clueless people are there at Apple. Granted, they are very nice and polite and trying to be helpful, but aside from how to turn on your computer, they are clearly no help in more involved cases.
One of them said he checked my account in the backend side of things and all was well, so the issue is with my system.
So I thought why not do a clean install of 10.14.6. That should alleviate the problem. Nope. First I just installed the original 10.14.6 package with no updates. No luck. Apps are still not getting downloaded, just the usual spinning cursor is visible forever. Then I installed the latest updates and security patches. Still nothing.
I have noticed from time to time, that when Apple releases a major version, the App Store messes up with the downloads, but so far this issue never lasted this long.
So now here I am with a cleanly installed OS and cannot put any apps on it from the app store. I have no understanding that why Apple has not figured this out in the past, since it happened before as well.
It seemed to me that the only thing support does is trying push people to install their latest OS. They are nothing but salesmen. The phone support person screen shared with me and checked basic things like what is my model and how much free space I have. Right, because it is not something you can just ASK, you need to SCREENSHARE to find it out!!! I am extremely furious at the moment.
Submitted ANOTHER bug report of this same issue yesterday - like that will make a difference - but I don't care. This is really insane!
I am sure you guys seen this...
https://support.itsolver.net/hc/en-...36-macOS-Mojave-won-t-download-from-App-Store
this...
https://apple.stackexchange.com/que...r-500-com-apple-commerce-client/352847#352847
and this...
https://apple.stackexchange.com/questions/350669/cant-install-updates-from-macos-app-store
None of them helps.
