I saw a bunch of different finishes but the one I got was stainless since I was reading the “titanium” coating scratches off pretty easily. Looks pretty good with the ultra anyway, and this one was ordered as a 49mm
Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Warning about buying from Infinity Loops
- Thread starter Drecca
- Start date
- Sort by reaction score
I also have two orders (#4606 and 4620) and three is only one tracking number (ordered on different days) and that only says "awaiting information" since about a week. This thread and the lack of information is discouraging. I'll wait a bit more but will then pull the plug and call my CC provider.
Let’s not read lip service here and get the issues actually addressed ASAP. Keep us posted OP and others.
I just checked your tracking and if you have your link, you can see as I did that your orders are in transit to USPS. Once the post office has them they usually arrive within the next day or two.
If there’s anything else I can do for you, please contact me through normal customer support lines. Thank you so much for your business!
The customer support team responds directly to any customer issues we receive.
If you have any questions, please feel free to reach out to us directly.
Thanks!
Ordered item showed up today on schedule (8 business days). Think its the shipping partner who deals with the items coming from China who is the cause of delay, they won't update until the shipment arrives stateside, the USPS picks it up. Anyhow, quality of item is fair. I am satisfied.
Count me in on customers that never got a shipping update or any communications. On the website it says processing takes 1-2 days and then shipping another 5-8. I ordered a Titanium Link Band, the 1-1, and didn't hear anything for a week. I checked back over a week later, still processing. I messaged them asking if there was an update, they said no just processing. I gave them another week, still nothing, but they said they would "put a special note on my order." Another few days, no update, still processing, I asked for my money back. No response. Luckily I used my Apple Card for payment and they refunded me immediately. I was able to go on AliExpress and get a better version for a fraction of the price and it says its already shipped and gives me an estimated arrival date.
I get that it's hard to run a business, but you've gotta be more responsive to customers and "just wait longer" isn't an acceptable response.
I get that it's hard to run a business, but you've gotta be more responsive to customers and "just wait longer" isn't an acceptable response.
Another note of caution dealing with Infinity Loops....
I ordered the Titanium band on the 30th of Sept and realized that the order shows Stainless finish and not Titanium... I wrote them and received a completely nonsensical response that I ordered the correct one and showed a graphic of the Stainless. I wrote again and got no response. After another 24 hours I wrote to cancel the order. Again, no response. It was only after messaging that I was cancelling with my Credit Card that I got an IMMEDIATE response stating that they were within their shipping policy. I told "Phil" that I'd be happy to return the band (if it ever shows up) and he said he would send a prepaid return label. To date....no band.... Additionally....their site states that they have a 15% "restocking" fee....You can be sure I will NOT be paying that...... Be Warned...not a business you want to deal with....
I ordered the Titanium band on the 30th of Sept and realized that the order shows Stainless finish and not Titanium... I wrote them and received a completely nonsensical response that I ordered the correct one and showed a graphic of the Stainless. I wrote again and got no response. After another 24 hours I wrote to cancel the order. Again, no response. It was only after messaging that I was cancelling with my Credit Card that I got an IMMEDIATE response stating that they were within their shipping policy. I told "Phil" that I'd be happy to return the band (if it ever shows up) and he said he would send a prepaid return label. To date....no band.... Additionally....their site states that they have a 15% "restocking" fee....You can be sure I will NOT be paying that...... Be Warned...not a business you want to deal with....
So you're donating $1 per order on your $100 marked up chinese bands? Not even $1 per band, because I doubt every order is for only one band.
no, wait, less than $1 per order, since you've surpassed 5,000 orders but still haven't reached $5,000 donated.
you're truly an inspiration...
We donate $1 per band to the Special Operation Warrior Foundation.
Special Operations Warrior Foundation | Infinity Loops Apple Watch Bands
Infinity Loops donates a portion of every sale to the important mission of the Special Operations Warrior Foundation.
I am not an inspiration, the children being supported by the SOWF…they certainly are.
Follow up on order....
Band arrived today....
Box is damaged...band looks used...no plastic protective covering.... and the topper..... WRONG Band....ordered the Titanium finish and they sent Stainless Steel....even after writing them immediately after ordering to confirm correct finish. All-in-all...a bad experience..... Now to have the refund made permanent on my Amex....
I am sorry, that you had issues.
I must say I waited three weeks the same as you did, and finally showed up in my mailbox and happens to be fantastic. I just wanted to mention it looks beautiful with the ultra 2 . the quality is great and I had the original stainless steel apple band black. I just wanted to let people know that this is product once you get it in your hands I believe you will be happy.
I must say I waited three weeks the same as you did, and finally showed up in my mailbox and happens to be fantastic. I just wanted to mention it looks beautiful with the ultra 2 . the quality is great and I had the original stainless steel apple band black. I just wanted to let people know that this is product once you get it in your hands I believe you will be happy.
Yes, you had me worried but it did come wrapped brand new and does look good.
Good.... mine didn't....looked used and wrong finish.... Phil has yet to respond to me....
Way too much inconsistencies with this site/owner. He should be checking this thread regularly. A lot of unhappy customers
Can you DM me your order number?
EDIT: I found your order from the tiny bit of your address dress showing in the photo.
I refunded your payment. Please accept my apology for the damaged shipment and any frustration.
Phil
Last edited:
You guys sent me the wrong size too and I emailed no response . I ordered for watch ultra and was given the smaller size
Hi @Phil Holland can you please sort out my order to Australia please. It was apparently shipped on 5th Nov 23 but still showing as not shipped. My order number is 5835.
A quick response would be appreciated!
John
A quick response would be appreciated!
John
Don’t even trust them dude ; he sent wrong size to me and even where their box says wrong size they wont send you correct one or respond to you in a timely matter
Hi Phil,
I am from Turkey.. I’ve ordered my 49 mm titanium band for my ultra approximately a week ago.. I tried to get in touch via WhatsApp and e mail but still there is no response.. can you check your mail and WhatsApp please? When will ship my order? Thank you
Attachments
Hi Phil,
Here is my order details .. please send the correct band to me .. 49 mm titanium finish one for ultra ..
Thank you ..
Attachments
From your tracking it looks like you were stuck in Australia customs and your order cleared yesterday.
I hope that helps!
For any other support please email the companies support email
support@infinityloops.co
Thanks!