Some of us have a complex love-hate relationship with Apple. I will always have some form of low-mid-range MacBook Pro, cellular iPad mini, and iPhone. I'm locked into the ecosystem until the company goes out of business, assuming that ever happens in my lifetime. Untangling from it will be an immense undertaking that I simply do not have the time, energy, nor wherewithal for and probably won't anytime soon. I do like those products. But they're far from perfect and whether they are or not, I'm trapped. I'm not alone in this. You can have complex opinions that aren't black-or-white positive or negative, still be critical, and still have some enjoyment of Apple and their products even though they also drive you crazy.
Considering the current state of the company and, especially, the quality control on their software and on AppleCare itself, this seems more reasonable of a mindset than either blind zealotry or blind wholesale criticism; though, I can at least empathize with the latter, personally.