Mine said the same thing... it went back to me not being eligible. The poster who said to be extremely nice and polite with them (I can't for the life of me remember and I'm too lazy to go back to the thread :X) was completely right! Normally I get heated at these stupid ATT CSR's because they're almost NEVER helpful, but this lady was EXTREMELY helpful. At first she didn't know about the current iPhone owner eligibility... so I let her know that I had read it somewhere, so she looked it up and she was like "oh! you're right!"
After she read up more on the iPhone, she understood that I bought the iphone a few months ago which makes me eligible. She went ahead and made notes for both of my family plan lines, with the reference number where she found the info. She said she put as much info as possible so I shouldn't have an issue tomorrow. She also told me that since my name is on both lines of my family account, my boyfriend and I will have to wait in line together, because the "1 phone per person in line" still applies. At the end I made sure to tell her thanks alot, and that she was definiately the most helpful CSR I've talked to. I let her know about 80 times how much I appreciated her help.
She sounded really flattered and was laughing. It was funny because at the end I was like "have a nice day!!!" and she was confused, cause normally she's the one who has to say that. She's like, "oh!!! thanks!! have a nice day too!!".
Anyway, it was a really pleasant experience, especially considering the ones I've had a few weeks ago with different ones, so definitely be nice to the CSR and let them know they helped you.
I also heard a few posts back that the stores won't be showing notes on account tomorrow. After I run over to the gym, I'm gonna head to my ATT store and double check my account with them to make sure I'm eligible as well. I'll post back here tonight once I do all that stuff.