I have it set for 1 hour. But I'll set it to 8 hours, and see what happens.
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Touch ID rarely works on new Magic Keyboard
- Thread starter SteelBlueTJ
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Tried this. Didn't work.
Tried connecting my keyboard directly to the USB-C port in the MBP, didn't work. Ultimately I ended up pulling my old magic keyboard out of the closet and comparing it to the new one. I'm 90% sure it's an issue with the TouchID sensor in the keyboard.
With my old and new keyboard side by side, I can consistently login via TouchID on the old keyboard whereas my new keyboard's TouchID only works for a few mins after turning it off and back on.
If the old keyboard works 100% of the time, but the new one only works for 5 minutes after starting it, it seems to me that it's an issue with the new keyboard's hardware.
But it's working before it's not working. Sounds like a Bluetooth connection problem. Have you tried connecting the keyboard via Lightning cable?
When you say it's a bluetooth connection problem, are you referring to bluetooth issue on the keyboard? Or the MBP? It can't be the MBP because the first keyboard wouldn't work.
To be clear, I have two completely different magic keyboards and the first one works perfectly fine, and the newer one doesn't. It definitely seems like it's something hardware related on the 2nd one (e.g. bluetooth, sensor, etc.) because the issue is isolated to just the new keyboard, not the old one.
Tried connecting it via lightning cable but still no luck.
I'm starting to think getting one of the regular non-Touch ID keyboards is the way to go. I'm sick of farting around with the Touch ID. Nothing really fixes it.
Pretty funny experience. Decided to take the keyboard back to the store to exchange it for another one. An employee that unlocked the cage said, "I'd recommend getting warranty coverage on this one. For some reason, Touch ID just stopped working on mine." and I had to tell him I was in the store to exchange mine, literally for the same reason.
I'm convinced. It was a defective keyboard/touch ID. My exchange has been working without any problems thus far, and my other one would have gone out by now.
EDIT: Nevermind. Now the new keyboard is having the same issues.
I'm convinced. It was a defective keyboard/touch ID. My exchange has been working without any problems thus far, and my other one would have gone out by now.
EDIT: Nevermind. Now the new keyboard is having the same issues.
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Changing these settings did not work.
Just to clear things up; The issues started with Mac OS Ventura. I had no issues, what so ever, with TouchID over Bluetooth, on Mac OS Monterey. Which would mean, that the issue is probably software related, since it started after installing another version of MacOS.
Because of this thread, I decided to test the TouchID button on my backup keyboard, which is still in its original plastic wrapping. And can you believe it, it works even through the plastic. Finally a win for people with clammy hands. 😆
Yes, I also have this problem on Mac mini m2 using magic keyboard with TouchID. The system is 13.3.1, the TouchID cannot be used 10 minutes after the screen is locked, and the keyboard input password is normal. If the charger is plugged into the keyboard all the time, and the lock screen sleeps, TouchID will work normally.
Such an obvious bug, Apple should fix it as soon as possible, so that it can work normally.
I have already contacted the people in Genius Bar, uploaded videos and screenshots, waiting for repair.
I have already contacted the people in Genius Bar, uploaded videos and screenshots, waiting for repair.
Have the exact same issue with Magic Keyboard Touch ID + MacBook Air M2 and Mac Mini M1.
Tried macOS Ventura 13.4. STILL broken there.
Device: Macmini M2
System: 13.4
Bug: After powering on and sleeping for 10 minutes, the fingerprint unlocking fails, but the keyboard input is normal.
Temporary solution for now: Only the keyboard is always connected to the power supply to work normally.
Apple has not solved it, and hopes to attract attention.
System: 13.4
Bug: After powering on and sleeping for 10 minutes, the fingerprint unlocking fails, but the keyboard input is normal.
Temporary solution for now: Only the keyboard is always connected to the power supply to work normally.
Apple has not solved it, and hopes to attract attention.
Yep Mac Studio M1 with MacOS 13.4. Touch ID still broken.
I've had the keyboard connected to power for a while now. When the keyboard is not used for very long periods (like more than 15 hours) TouchID sometimes stop working. But not nearly as often as when it's connected wirelessly.
I've had the keyboard connected to power for a while now. When the keyboard is not used for very long periods (like more than 15 hours) TouchID sometimes stop working. But not nearly as often as when it's connected wirelessly.
I found that the fingerprints are won off my thumbs and index finders from working with my hands. Those fingers work very unreliably. My little finger (pinky) seem to have better fingerprints ad operate sensors on the first attempt.
I had the same problem when I went to get fingerprinted for a background check. They could not get good print with their inkless system and had to fall back to real-ink rolled thin on a glass sheet. The guy explained that people who use their hands for work with no gloves wear down the skin and make it smooth.
So if you are a rock climber, carpenter or something like that, it could be you and not the keyboard.
I had the same problem when I went to get fingerprinted for a background check. They could not get good print with their inkless system and had to fall back to real-ink rolled thin on a glass sheet. The guy explained that people who use their hands for work with no gloves wear down the skin and make it smooth.
So if you are a rock climber, carpenter or something like that, it could be you and not the keyboard.
I have the same exact issue and have been so disappointed since I bought this keyboard just to use this feature.
Device: Macmini M2
System: 13.4
Device: MacBook Air M1, 2020 (Clamshell mode)
OS: Ventura 13.4
Keyboard Firmware version: 1.4.8
The Touch ID function does not work on my Magic Keyboard after computer puts itself to sleep. Have to restart keyboard after each sleep for Touch ID to work again. I've tried all the trouble shooting steps available for the keyboard, no fix.
I've also grabbed a new and sealed keyboard from the store; it has the same problem. Can't compare with another Mac since there's only one in my household.
To clarify: Once the keyboard has been power cycled and Touch ID is functional again, Touch ID works flawlessly until the next sleep. Thus I suspect there is something happening with the bluetooth or the keyboard when Mac sleeps.
OS: Ventura 13.4
Keyboard Firmware version: 1.4.8
The Touch ID function does not work on my Magic Keyboard after computer puts itself to sleep. Have to restart keyboard after each sleep for Touch ID to work again. I've tried all the trouble shooting steps available for the keyboard, no fix.
I've also grabbed a new and sealed keyboard from the store; it has the same problem. Can't compare with another Mac since there's only one in my household.
To clarify: Once the keyboard has been power cycled and Touch ID is functional again, Touch ID works flawlessly until the next sleep. Thus I suspect there is something happening with the bluetooth or the keyboard when Mac sleeps.
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Device: MacBook Pro 14-inch, 2021
OS: Ventura 13.4
I want to share my journey on the Magic Keyboard with Touch ID here.
I bought the Magic Keyboard with Touch ID (#1) a year ago, and it had been flawless. The Touch ID unlocks the lock screen and does everything the built-in MBP touch ID does.
The keyboard (#1) couldn't power up a month ago, so I got a replacement (#2) from Apple Store. This #2 keyboard's Touch ID has problems like what users said on this thread; Touch ID works intermittently, Touch ID doesn't recognize and couldn't unlock the lock screen after waking MBP from sleep.
I thought it was a software problem, like multiple Bluetooth keyboard profiles corruption, etc., and I did remove the old keyboard profile from Bluetooth setting along with all Touch ID fingerprint profiles, rebooted, and reconnected with this #2 keyboard. The Touch ID still wouldn't unlock the lock screen after waking up from sleep. I had to do one of the following to revive Touch ID again: a/ power cycle the keyboard, b/turn Bluetooth on and off on MBA c/ power cycle MBA. The Touch ID would work until the MBA slept and woke again.
This is super annoying, so I went to Apple Store to ask for a replacement again. This replacement (#3) has worked flawlessly for 24 hours, like the first one I got. All three keyboards are running firmware 1.4.8, so I don't think it is a firmware problem. I suspect some large batch of the Magic Keyboard with Touch ID has intermittent Touch ID malfunctioning.
It's been only 24 hours, so I will post here if the #3 keyboard still works.
If your Magic Keyboard is still within one year of Apple Care, please go to Apple Store and get a replacement.
OS: Ventura 13.4
I want to share my journey on the Magic Keyboard with Touch ID here.
I bought the Magic Keyboard with Touch ID (#1) a year ago, and it had been flawless. The Touch ID unlocks the lock screen and does everything the built-in MBP touch ID does.
The keyboard (#1) couldn't power up a month ago, so I got a replacement (#2) from Apple Store. This #2 keyboard's Touch ID has problems like what users said on this thread; Touch ID works intermittently, Touch ID doesn't recognize and couldn't unlock the lock screen after waking MBP from sleep.
I thought it was a software problem, like multiple Bluetooth keyboard profiles corruption, etc., and I did remove the old keyboard profile from Bluetooth setting along with all Touch ID fingerprint profiles, rebooted, and reconnected with this #2 keyboard. The Touch ID still wouldn't unlock the lock screen after waking up from sleep. I had to do one of the following to revive Touch ID again: a/ power cycle the keyboard, b/turn Bluetooth on and off on MBA c/ power cycle MBA. The Touch ID would work until the MBA slept and woke again.
This is super annoying, so I went to Apple Store to ask for a replacement again. This replacement (#3) has worked flawlessly for 24 hours, like the first one I got. All three keyboards are running firmware 1.4.8, so I don't think it is a firmware problem. I suspect some large batch of the Magic Keyboard with Touch ID has intermittent Touch ID malfunctioning.
It's been only 24 hours, so I will post here if the #3 keyboard still works.
If your Magic Keyboard is still within one year of Apple Care, please go to Apple Store and get a replacement.
It seems to be the case. I had the exact same problem with my brand-new Magic Keyboard. After days of trying things that were mentioned in this thread, the problem persisted. Eventually, I gave up and requested a replacement.
It turns out the faulty keyboard had not only a defective Touch ID but a leaked battery as well (detected by the Apple authorized service themselves; I did notice a ~31% battery drain in 4-5 days of use but decided not to bother).
I got my replacement today and the keyboard seems to work flawlessly so far.
Summa summarum: I would advise going for a replacement. I'm not sure if anyone mentioned this before, but make sure it's the keyboard and not some peripheral device of yours (including Bluetooth devices, docking stations, and monitors - especially Dell monitors) by unplugging everything and having only the keyboard connected to your Mac.
Good luck! 🤞