apple support

I have a pending support case with Apple on an iCloud Mail issue. The case has been escalated to a department that wants to call me to resolve the issue. They have called many times. I am supposed to press the 1 key on the keypad to accept the call. Trouble is, they don't "hear" the keypress...

Hi all, just wanting to get this off my chest really and see what others have to say. I purchased an iPad air 5th gen last month, and was very excited about it. Bought direct from Apple, brand new. When it arrived I noticed when I peeled the paper off the screen it was already covered in...

Hello guys! This is my first thread, I'm just gonna share my problem with my iPhone 11 pro, mainly about its battery percentages jumping around, it been doing like that so much, I've been trying to contact apple support but they ask me to reinstall the whole iOS, and I already did it and it...

(I’ll try to keep this as short as possible) tldr; The keyboard on my 2018 (4 thunderbolt, $1800) MBP failed multiple times, leading to device replacement, however, Apple is offering me 13” M1 MBP (my problem with that: only 2 thunderbolt ports and $500 less than what I paid for my Mac...

How does it slow it down?

I sent my M1 Macbook pro from last year that I had to send into the Apple Repair center and I have not heard an update in a week, despite having priority Apple Care +, and the customer service center is completely unsure as to what is happening as well. is there a way to reach the repair center...

Does anyone have tips or experience on how to reach an Apple Support Tier 3 advisor? I am having a problem being charged $634.94 for “not returning a damaged IPhone within 45 days” when in fact I did return it and they then sent to back to me without explanation. Any suggestions on my situation...

So I have spent the past month going back and forth with Apple trying to solve this weird issue on my Apple Watch Series 6 cellular model, which started happening since I moved from NYC to the Bay Area: As the screenshots show, my watch puts me about 8000 ft higher than what my phone tells...

I sent my six year-old 2014 MBP into Apple Support (Houston address) for a battery replacement, and it arrived on November 2nd. The Repair Status screen says "Our technicians are working on your product. We'll notify you when the repair has been completed." And then nothing from Apple for....16...

I wanted to share my experience of Apple support. I think it’s unique but it won’t surprise me if it’s becoming the norm. Since March 2019 I had identified what I believed was a problem with my Apple Watch Series 1 battery, which was still under warranty. It was discharging faster than...

I needed to share this screenshot because I know for a fact that the AirPods Pro DO NOT come with a wireless charging mat. Apple Support Twitter is wild.

My phone got splashed with water 18hrs ago. The screen looks like this now. The screen has to transparent blue spots in the right side and it appears as grainy, smudged all over the upper screen. It is also dimmed and has a bright line at the bottom of the screen. Has this happened to you...

Dear community, I'm just wondering if it would be ok to share my story here. Just to let you know how Apple treats loyal customers (using Apple since 2006, iPhones since 2008). Since May 2018 I have issues with my iPhone 7: - calls on airplane mode (WiFi disabled), - unable to connect to the...

Hi to everyone. I'm a new forum user yet an apple user for several years. In short, I have a 2014 macbook pro with nVidia's GT 750M GPU. Yep, the one that has only problems since High Sierra and is working ever since at decreased performance ( I do a lot of video editing ). So I am in contact...

So my MacBook Pro (2017, without touch bar) will be a year old next month. I've had no issues since the day I bought it. However, just recently, I started noticing a band of black lines appearing at the bottom of my screen. I have attached an image, check it out. Also, seems like this band of...

Hey all, I had a recent experience with Apple Support after purchasing a mid-2007 MacBook off letgo. The latest OS it’s able to run is OS X Lion (10.7.5) and the majority of Apple’s own software is incompatible with it. I contacted Apple Support and made them aware of my situation, and they...

I've used Macs for well over twenty years and have always found its customer support to be good, sometimes superb. Of late, however, I fear that things may be changing for the worse. Hear's my basis for stating this: 1. Hardware reliability. The Macs we purchased twenty to about ten years ago...

I had a lot of issues with ios 11 so I decided to restore iphone 8 plus with ios 11.2 and set it as new... After restoring I stuck on the icloud verification... I get a message - there was a problem with verification during connection with server... My apple login and password was fine...

Last month, I ordered what was to be my first Mac, a 2015 15 inch MacBook Pro with 512GB, to be picked up at an Apple Store in another state I was in at the time. Last week, I picked it up, and when I opened the box, there was a large visible white scratch on the left of the MBP lid, and it was...

Hello everyone, I purchased my Apple Watch on day one back in 2015. I have the Stainless Steel 42mm. For the past few weeks, I've been having too many issues with the watch smh as extreme slow speed/performence, apps not loading (crashing) and extreme lag. I called Apple Support and I've had...